EPOS SDW D1 USB DECT Dongle for IMPACT 5000
Series Headsets User Manual

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide

Important DECT information

CAUTION
Danger of malfunctions!

This DECT dongle uses restricted wireless radio frequencies which vary by country. DECT products should never be used outside the region/country in which they were originally purchased and intended to be used. If used in unauthorized countries, it is a violation of law, may disrupt telecommunications networks and devices and can subject you to fines and penalties by regulatory agencies.
▶ Only use the product in environments where wireless transmission is permitted.
▶ Before putting the product into operation, please observe the respective country-specific regulations!

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Danger of malfunctions!

Package contents

SDW D1 USB dongle

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - SDW D1 USB dongle

Bundles with headset, carry pouch and charging cable

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Bundles with headset, carry pouch and charging cable

Product overview

Overview of the SDW D1 USB dongle

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Overview of the SDW D1 USB dongle

Overview of the headsets

Overview of the headset SDW 10 HS

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Overview of the headsets

Overview of the headset SDW 30 HS 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Overview of the headset SDW 30 HS

Overview of the headset SDW 60 HS 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Overview of the headset SDW 60 HS

Overview of the LEDs

Overview of the headset LED
EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Overview of the headset LED

Overview of the dongle 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Overview of the dongle

Preparing dongle and headset for use

Charging the headset before first use

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Charging the headset before first use

Installing software

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Installing software

Connecting the dongle to a computer

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Connecting the dongle to a computer

The dongle controls the wireless communication between computer and headset.
▶ Connect the dongle to a USB socket on your computer. The dongle flashes blue or goes directly into pairing mode when used for the first time (see next chapter). The operating system detects the USB audio device “EPOS IMPACT D1” and installs the necessary drivers.

Pairing the headset and the dongle

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Pairing the headset and the dongle EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Pairing the headset and the dongle

Assembling and wearing the headset SDW 10 HS

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Assembling and wearing the headset SDW 10 HS

Using the headset with the headband

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Using the headset with the headband EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Using the headset with the headband

Using the headset with the ear hook

Assembling the ear hook and the headset 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Assembling the ear hook and the headset

Adjusting the ear hook for perfect wearing comfort 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting the ear hook for perfect wearing comfort EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting the ear hook for perfect wearing comfort

Using the headset with the neckband

Assembling the neckband and the headset 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Assembling the neckband and the headset

Adjusting the neckband for perfect wearing comfort 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting the neckband for perfect wearing comfort EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting the neckband for perfect wearing comfort

Detaching headband, ear hook or neckband

CAUTION
Improper handling can damage the product!
If the charging pin and microphone boom overlap while detaching, they can break.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Detaching headband, ear hook or neckband

Adjusting and wearing the headset SDW 30 HS | SDW 60 HS

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting and wearing the headset SDW 30 HS

Labeling the headset

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Labeling the headset EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Labeling the headset

Setting up and using the headset

Switching the headset on

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Switching the headset on

Switching the headset off

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Switching the headset off

Adjusting the volume

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Warning or Caution iconCAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
▶ Set the volume to a low level before putting on the headset.
▶ Do not continuously expose yourself to high volumes.

Adjusting the speaker volume 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting the speaker volume

You can adjust three independent volume settings for the
headset:

  1. Call volume: during an active call
  2. Media volume: during media streaming
  3. Volume for ring tone, tones and voice prompts: in idle mode – no active call or media streaming EPOS SDW D1 USB

The direction of the volume buttons can be swapped.

To adjust volume for calls and the audio signal:

▶ Make a call (see page 20).
▶ Move the Volume button to adjust the volume.
To adjust volume for ring tone, beeps and voice prompts:
▶ Make sure that the headset is in idle mode – no active call or media reproduction.
▶ Move the Volume button to adjust the volume.

When the minimum or maximum volume is reached, the voice prompt “Volume min” or “Volume max” is announced in the
headset. When the voice prompts are disabled, you hear a beep in the headset instead EPOS SDW D1 USB.

Adjusting the headset’s microphone volume for softphones

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Adjusting the headset’s microphone volume for softphones

▶ Make a call to someone who will help you find the correct volume setting for your microphone EPOS SDW D1 USB.
▶ Change the microphone volume in your softphone application* and / or in your computer’s audio application.
*Activate the option “Automatically adjust microphone sensitivity” – if available EPOS SDW D1 USB.

Swapping the direction of the volume buttons
You can change the direction of the Volume button if, for example, you want to wear the headset on the other ear EPOS SDW D1 USB.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Swapping the direction of the volume buttons

▶ Press and hold the Mute & Volume button while headset is in idle mode – no active call or media reproduction. The direction of the button is changed. The voice prompt “Swap volume keys” is announced EPOS SDW D1 USB.
SDW 60 HS:
Stereo channels left / right will be changed too.

Muting the headset’s microphone

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Muting the headset’s microphone

▶ Press the Mute & Volume button on the headset OR Mute button on the boom arm for SDW 30 HS | SDW 60 HS.
The microphone is EPOS SDW D1 USB:
– muted:
The voice prompt “Mute on“ is announced.
The dongle LED flashes red.
– unmuted:
The voice prompt “Mute off“ is announced.
The dongle LED lights up dimmed blue EPOS SDW D1 USB.

Making calls

During a call the dongle LED lights up blue and the headset LED lights up red.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Making calls

Making / ending a call

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Making ending a call

Handling a call

When you receive a call, you hear a ring tone in the headset and the LED flashes blue.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Handling a call

Redialling*

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Redialling

Managing a second call – second softphone

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Managing a second call – second softphone

Additional functions

Verifying battery life

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Verifying battery life

Charging the headset

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Charging the headset

If you leave the DECT range

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - If you leave the DECT range

EPOS SDW D1 USB Reconnecting the headset

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Reconnecting the headset

If the headset was out of range and lost connection to the
dongle:
▶ Tap the dongle’s button.
The LED flashes 3 times blue and lights to dimmed blue if the connection is established EPOS SDW D1 USB

Enabling / disabling voice prompts

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Enabling disabling voice prompts

▶ Simultaneously press and hold the hook and mute button until you hear 2 beeps, then release the button. The voice prompts are now activated or deactivated and the voice prompt “Voice on” or “Voice off” is announced. If the voice prompts are deactivated, the headset emits beep EPOS SDW D1 USB.

Switching between DECT dongle and base station

Your headset can be connected to either a DECT dongle or an IMPACT SDW 5000 base station.
You can switch between these two devices when your headset is in idle mode – no active call or media reproduction EPOS SDW D1 USB.

Switching from the base station to the dongle
The headset needs to be paired to the dongle (see page 8) EPOS SDW D1 USB.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - The headset needs to be paired to the dongle

▶ Press the hook button 3 times EPOS SDW D1 USB.
The voice prompt “DECT dongle” is announced in the headset. If the voice prompts are disabled, you hear a beep instead.
If the connection is successful, the dongle LED lights up dimmed blue. The voice prompt “Connected” is announced in the headset. If the voice prompts are disabled, you hear 2 beeps instead EPOS SDW D1 USB.

Switching from the dongle to the base station 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Switching from the dongle to the base station

Cleaning and maintaining the headset system

CAUTION
Liquids can damage the electronics of the product!
Liquids entering the housing of the device can cause a short circuit and damage the electronics.
▶ Keep all liquids far away from the product.
▶ Do not use any cleansing agents or solvents EPOS SDW D1 USB.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Liquids can damage the electronics of the product!

▶ Only use a dry and soft cloth to clean the product.
▶ Clean the charging contacts of the headset and the charging cable from time to time using e.g. a cotton swab EPOS SDW D1 USB.

Replacing the ear pads

For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS partner.

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Replacing the ear pads

Replacing / removing the headset‘s rechargeable battery 

The rechargeable battery may be replaced or removed by any qualified technician of your IT or Service department.
▶ Visit www.eposaudio.com and check the Support pages to get these instructions EPOS SDW D1 USB.

Updating the firmware of the products

You can update the firmware of your headset and dongle by using the free EPOS Connect software (see page 7). EPOS SDW D1 USB

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Updating the firmware of the products

If a problem occurs …

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - If a problem occurs EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - If a problem occurs

www.eposaudio.com.

Specifications

DECT dongle SDW D1 USB 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - DECT dongle SDW D1 USB

Headset SDW 10 HS 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Headset SDW 10 HS

Headset SDW 30 HS | Headset SDW 60 HS 

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - Headset SDW 30 HS

General data

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - General data

EPOS SDW D1 USB EPOS

EPOS SDW D1 USB DECT Dongle for IMPACT 5000 Series Headsets User Guide - EPOS

DSEA A/S
Kongebakken 9, DK-2765 Smørum, Denmark
www.eposaudio.com

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