EPOS SDW D1 USB DECT Dongle for IMPACT 5000
Series Headsets User Manual
Important DECT information
Danger of malfunctions!
This DECT dongle uses restricted wireless radio frequencies which vary by country. DECT products should never be used outside the region/country in which they were originally purchased and intended to be used. If used in unauthorized countries, it is a violation of law, may disrupt telecommunications networks and devices and can subject you to fines and penalties by regulatory agencies.
▶ Only use the product in environments where wireless transmission is permitted.
▶ Before putting the product into operation, please observe the respective country-specific regulations!
SDW D1 USB dongle
Bundles with headset, carry pouch and charging cable
Overview of the SDW D1 USB dongle
Overview of the headsets
Overview of the headset SDW 10 HS
Overview of the headset SDW 30 HS
Overview of the headset SDW 60 HS
Overview of the LEDs
Overview of the headset LED
Overview of the dongle
Preparing dongle and headset for use
Charging the headset before first use
Connecting the dongle to a computer
The dongle controls the wireless communication between computer and headset.
▶ Connect the dongle to a USB socket on your computer. The dongle flashes blue or goes directly into pairing mode when used for the first time (see next chapter). The operating system detects the USB audio device “EPOS IMPACT D1” and installs the necessary drivers.
Pairing the headset and the dongle
Assembling and wearing the headset SDW 10 HS
Using the headset with the headband
Using the headset with the ear hook
Assembling the ear hook and the headset
Adjusting the ear hook for perfect wearing comfort
Using the headset with the neckband
Assembling the neckband and the headset
Adjusting the neckband for perfect wearing comfort
Detaching headband, ear hook or neckband
Improper handling can damage the product!
If the charging pin and microphone boom overlap while detaching, they can break.
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS
Labeling the headset
Setting up and using the headset
Switching the headset on
Switching the headset off
Adjusting the volume
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
▶ Set the volume to a low level before putting on the headset.
▶ Do not continuously expose yourself to high volumes.
Adjusting the speaker volume
You can adjust three independent volume settings for the
- Call volume: during an active call
- Media volume: during media streaming
- Volume for ring tone, tones and voice prompts: in idle mode – no active call or media streaming EPOS SDW D1 USB
The direction of the volume buttons can be swapped.
To adjust volume for calls and the audio signal:
▶ Make a call (see page 20).
▶ Move the Volume button to adjust the volume.
To adjust volume for ring tone, beeps and voice prompts:
▶ Make sure that the headset is in idle mode – no active call or media reproduction.
▶ Move the Volume button to adjust the volume.
When the minimum or maximum volume is reached, the voice prompt “Volume min” or “Volume max” is announced in the
headset. When the voice prompts are disabled, you hear a beep in the headset instead EPOS SDW D1 USB.
Adjusting the headset’s microphone volume for softphones
▶ Make a call to someone who will help you find the correct volume setting for your microphone EPOS SDW D1 USB.
▶ Change the microphone volume in your softphone application* and / or in your computer’s audio application.
*Activate the option “Automatically adjust microphone sensitivity” – if available EPOS SDW D1 USB.
Swapping the direction of the volume buttons
You can change the direction of the Volume button if, for example, you want to wear the headset on the other ear EPOS SDW D1 USB.
▶ Press and hold the Mute & Volume button while headset is in idle mode – no active call or media reproduction. The direction of the button is changed. The voice prompt “Swap volume keys” is announced EPOS SDW D1 USB.
SDW 60 HS:
Stereo channels left / right will be changed too.
Muting the headset’s microphone
▶ Press the Mute & Volume button on the headset OR Mute button on the boom arm for SDW 30 HS | SDW 60 HS.
The microphone is EPOS SDW D1 USB:
The voice prompt “Mute on“ is announced.
The dongle LED flashes red.
The voice prompt “Mute off“ is announced.
The dongle LED lights up dimmed blue EPOS SDW D1 USB.
During a call the dongle LED lights up blue and the headset LED lights up red.
Making / ending a call
Handling a call
When you receive a call, you hear a ring tone in the headset and the LED flashes blue.
Managing a second call – second softphone
Verifying battery life
Charging the headset
If you leave the DECT range
EPOS SDW D1 USB Reconnecting the headset
If the headset was out of range and lost connection to the
▶ Tap the dongle’s button.
The LED flashes 3 times blue and lights to dimmed blue if the connection is established EPOS SDW D1 USB
Enabling / disabling voice prompts
▶ Simultaneously press and hold the hook and mute button until you hear 2 beeps, then release the button. The voice prompts are now activated or deactivated and the voice prompt “Voice on” or “Voice off” is announced. If the voice prompts are deactivated, the headset emits beep EPOS SDW D1 USB.
Switching between DECT dongle and base station
Your headset can be connected to either a DECT dongle or an IMPACT SDW 5000 base station.
You can switch between these two devices when your headset is in idle mode – no active call or media reproduction EPOS SDW D1 USB.
Switching from the base station to the dongle
The headset needs to be paired to the dongle (see page 8) EPOS SDW D1 USB.
▶ Press the hook button 3 times EPOS SDW D1 USB.
The voice prompt “DECT dongle” is announced in the headset. If the voice prompts are disabled, you hear a beep instead.
If the connection is successful, the dongle LED lights up dimmed blue. The voice prompt “Connected” is announced in the headset. If the voice prompts are disabled, you hear 2 beeps instead EPOS SDW D1 USB.
Switching from the dongle to the base station
Cleaning and maintaining the headset system
Liquids can damage the electronics of the product!
Liquids entering the housing of the device can cause a short circuit and damage the electronics.
▶ Keep all liquids far away from the product.
▶ Do not use any cleansing agents or solvents EPOS SDW D1 USB.
▶ Only use a dry and soft cloth to clean the product.
▶ Clean the charging contacts of the headset and the charging cable from time to time using e.g. a cotton swab EPOS SDW D1 USB.
Replacing the ear pads
For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS partner.
Replacing / removing the headset‘s rechargeable battery
The rechargeable battery may be replaced or removed by any qualified technician of your IT or Service department.
▶ Visit www.eposaudio.com and check the Support pages to get these instructions EPOS SDW D1 USB.
Updating the firmware of the products
You can update the firmware of your headset and dongle by using the free EPOS Connect software (see page 7). EPOS SDW D1 USB
If a problem occurs …
DECT dongle SDW D1 USB
Headset SDW 10 HS
Headset SDW 30 HS | Headset SDW 60 HS
EPOS SDW D1 USB EPOS
Kongebakken 9, DK-2765 Smørum, Denmark