HOMEVIZ 2-in-1 Smart Robotic Mopping Robot Vacuum G1 User Manual
WHAT’S IN THE BOX
Before using the product, please check whether the package contains the following items, if there is any loss, please contact customer service.
PRODUCT INTRODUCTION
- Main Device
- Dust Bin Components
- Charging Base
- Water Tank Component
INSTALLATION INSTRUCTIONS
1. Set the Charging Base
Place the charging base on a flat surface against a wall.
Note: Ensure a space of at least 1.0 m/3.3 ft on both sides of the charging base, and a space of at least 2.0 m/6.6 ft in front. Do not put the charging base near the objects with strong reflective surfaces such as mirrors.
2. Power on and Charge
To charge, manually align the charging pole piece at the bottom of the device with the terminal of the charging stand.
Charging Mode A:
Put the whole device on the charging base directly.
Charging Mode B:
In the power-on mode, press the 
button on the device or click the App recharge button, the machine will be auto-recharged
Automatic Charging:
The device will start searching the charging base to charge automatically when it completes cleaning or under low battery state. Keep the charging base in power-on state, or the device may fail to find the charging base.
Note:
Hold and press the power button to turn off the device if not used for long term. Charge the device as soon as possible when it runs out of power. This product can only use the respective adapter and charging dock equipped with the Homeviz.
Battery can not be removed, please contact [email protected] to maintain or replace.
3. Install Water Tank
1) Add Water
water into the water tank and buckle the plug
2) Rag Assembly
Put the pocket on one end of the rag into the rag holder board, and then stick the rag to the magic sticker of the rag holder board.
3) Rag Holder Board Assembly
Insert the rag holder board into the slot at both ends of the water tank according to the figure.
4) Install Water Tank
Press the water tank release button and install the water tank into the main device.
OPERATION INSTRUCTIONS
1. Power On/Off
① It will automatically turn on when the main device is on the charging base.
② It cannot be turned off when the main device is on the charging base.
③ Press and hold the POWER button to shut it down when the main device is stationary, and a voice prompt will be given.
④ Press and hold the POWER button, the power indicator will light up, and the main device will be turned on, and you will hear a voice prompt after the power-on is completed.
2. Cleaning
① Press the POWER button in the power-on state, there will be a voice prompt “Whole house cleaning starts”.
② Press the button in the power-on state, there will be a voice prompt “Enter the recharging mode”.
③ Open the app and enter the device page, tap on the “Start cleaning” button to start cleaning task, there will be a voice prompt “Whole house cleaning starts”.
④ Open the app and enter the device page, tap on the button to start recharging task, there will be a voice prompt “Enter the recharging mode”.
Note:
The cleaning function cannot be activated when the battery is too low.
3. Device Recharge
① When the main device finished cleaning, there will be a voice prompt “Cleaning completed, enter the recharging mode”, and it will recharge automatically.
② When the power of the device is less than 20% during cleaning, the main device will automatically recharge.
③ When the battery of the main device runs out and shuts down automatically, you can manually put it on the charging base. Make sure that the charging connector is in good contact.
4. Distribution Network and Firmware Upgrade
Scan the QR code on the device to download the app, and long press the button and POWER button to enter the reset Wi-Fi Internet work configuration mode device will be turned on, and you will hear a voice prompt after the power-on is completed.
① Open the Tuya Smart app and tap “+” in the upper right corner or “Add Device”.
② Choose “Add Manually” and “Small Home Appliances”. Scroll down and choose “Robot Vacuum (Wi-Fi)” in the “Clean” section.
③ Select a 2.4 GHz Wifi network and enter the password, then tap “Next”.
④ Choose “AP Mode” in the upper right corner, then confirm that the indicator light is blinking slowly.
⑤ Connect your phone to the device’s hotspot. The Wi-Fi name starts with “SmartLife” followed by “-xxxx”.
⑥ After connecting, go back to the TuyaSmart app and wait for its response.
The device firmware can be directly inquired and upgraded through the app. Make sure that the device is charged, and the battery level is not less than 30% when upgrading. Please refer to instructions in the app for the upgrade steps.
Note:
① Follow the prompts in the app to configure the network once completed download. After the main device is connected to the network, you can use the APP to remotely start the cleaning and reservation functions. Click the device that you added. In this interface, you can select different cleaning modes and check the cleaning time and power consumption of the device. Tap “More” and “Adhesion” to adjust the scale of the suction ability, and choose “Water Control” to adjust the water tank level.
② The main device does not support 5G band Wi-Fi network currently.
5. Pause
① Press the POWER button to pause the device, press again, cleaning continues.
② Press the stop cleaning button on the app to pause the device, and press start cleaning button to continue.
6. Sleep Mode
If there is no operation for more than 3 minutes in the standby state, the main device automatically enters sleep mode, and during sleep, it can be awakened by pressing the buttons on the device or the app.
Note:
① The main device does not enter sleep mode when it is charged on the charging base.
② It will automatically shut down when the power is less than 10% in sleep mode.
③ The main device will automatically shut down if there is no operation for 30 minutes.
7. Cleaning Preference
Choose Off, Quiet, Standard, Strong, and Max modes on the phone app, default is standard mode.
8. State of Accident
During the motion of the main device, fault occurs, button light starts rapidly flashing red, accompanied by a voice indication. Ways to solve emergency problems, see: “Troubleshooting”.
Note:
The main device goes into sleep mode automatically if there is no operation for 3 minutes in the fault condition.
9. Mopping Mode
Install the rag holder board on the main device, default is I-shaped cleaning and mopping route. The water output can be adjusted through the app, which are:
① Low mode;
② Middle mode;
③ High mode.
10. Add Water to the Water Tank or Wash Rag
If you need to add water or clean the rag to the main device during the cleaning process, press the 
button first, and then remove the water tank after pausing. After adding water or cleaning the rag, replace the water tank and the rag, and press the button to continue working.
11. DND Mode
In Do Not Disturb mode, the main device will not respond to reservation cleaning and actively broadcast voices. Do Not Disturb mode configured to 22:00 to 07:00 by default. You can use the mobile APP to turn it off.
12. Reservation Cleaning
Use the mobile app to set the schedule cleaning time, and the unit will automatically start cleaning at a selected time, and automatically return to base to recharge after cleaning.
13. Spot Cleaning
The machine starts sweeping clockwise in a spiral manner from the starting point. Its algorithm is cleaning zone 0.5m * 0.5m around the device. When the maximum radius is reached, it returns to the starting point in a counterclockwise direction in a spiral manner. When the spiral sweep encounters an obstacle, it turns back to the starting point in a counterclockwise direction.
DAILY CARE
1. Dust Bin
1) Remove the flip cover and lift the handle to take out the dust bin.
2) Press the dust bin button as shown in the figure, open the front cover, and empty trash from the dust bin.
3) Remove and change a filter grid, as illustrated.
Note:
Filter grid cannot be washed with water, please tap to remove the dust.
4) Open the dust bin, rinse it and the cover.
Note:
Hang up the dust bin, HEPA and filter components, keep them dry to ensure the service life.
It is recommended to change filter grid every 3 months to ensure cleaning efficiency.
2. Water Tank Components
1) Remove the rag and the rag holder board, rinse and hang up the rag.
2) Press the water tank release button to take out the components.
3) Drain the remaining water from the water tank, wipe the tank components and hang them up.
3. Side Brush
Check the condition of the side brush from time to time to see if it is damaged or entangled with foreign objects. Use a cleaning tool or a cloth to clean the side brush. Replace it in time when the side brush is damaged and cannot be used. Notice that L (left) and R (right) correspond to each other.
4. Rolling Brush
Note:
Because the cutting rolling brush components cannot be replaced by yourself, please contact the customer service at [email protected] for help if there is any problem.
5. Other Components
1) Irregularly use a cleaning tool or a dry soft cloth to gently wipe the charging pole pieces and sensor window on the chassis of the device.
2) Clean the charging connector of the charging base and charging connector with a dry cleaning tool or a soft cloth.
3) Reset Switch
When using the device, if encountered system stuck, no response or other problems, and the power button and APP cannot be used to recover, you can open the flip cover and press the reset button to force the device to shut down.
BASIC PARAMETERS
1. Main Device Parameters
| Dimensions | L340*W340*H80mm |
| Weight | 3.4kg |
| Rated Voltage | 14.8V |
| Rated Power | 65W |
2. Charging Base Parameters
| Dimensions | L164*W133*H104mm |
| Rated Input | 20V-0.5A |
| Rated Output | 20V-0.5A |
| Rated Frequency | 50/60Hz |
3. The Name and Contents of Harmful Substances
TROUBLESHOOTING
| Prompt Tone | Failure Cause | Solution |
| Fault 01 Robot is tilted, please place the robot on a ground level to restart. | The device was picked up during cleaning. | Put the device on the ground. |
| Fault 02 Please insert the dust bin and filter. | The dust bin is removed. | Put the dust bin back into the main device. |
| Fault 03 Please remove the obstacles around and try again. | The device can be stuck. | Put the device in a new location and run. |
| Fault 04 Abnormal main brush, please check and clean the main brush. | The main brush is blocked for more than 3s. | Check whether the main brush is entangled by foreign objects and clean the entanglement. |
| Fault 05 Abnormal left wheel, please check and clean the left wheel. | The left wheel is blocked. | Check whether the left wheel is blocked by foreign objects and clean them. |
| Fault 06 Abnormal right wheel, please check and clean the right wheel. | The right wheel is blocked. | Check whether the right wheel is blocked by foreign objects and clean them. |
| Fault 07 Please wipe clean the cliff sensor and move to a new location to start. | The cliff sensor is continuously triggered for more than 6s. | Check whether the cliff sensor is blocked by foreign objects and clean them. |
| Fault 08 Abnormal side brush, please check and clean the side brush. | The side brush is tangled and blocked for more than 12s. | Check whether the side brush is entangled by the thread and clean the entanglement. |
| Fault 09 Please check and remove the foreign objects from the collision sensor | Trigger collision continuously for more than 12s. | Check whether the front bumper can rebound normally. |
| Fault 10 Abnormal fan, please check and clean the filter. | The fan is locked for more than 3s (the current is greater than the locked-rotor threshold | Clean up dust bin, HEPA components. |
COMMON PROBLEMS
| Problem | Solution |
| 1. Unable to boot. | The power is low, charge it on the charging base before using. The ambient temperature is too low (below 0°C) or too high (above 50°C). |
| 2. Unable to start cleaning. | The power is low, charge it on the charging base before using. |
| 3. Unable to recharge. | There are too many obstacles near the charging base. Please place the charging base in an open area. The main device is too far away from the charging base. Put the main device near the charging base. |
| 4. Abnormal performances. | Restart after shut down. |
| 5. Abnormal noises during cleaning. | The roller brush, side brush or left/right wheel may be entangled with foreign objects, please clean it after shutdown. |
| 6. Reduced cleaning ability or dust falling. | The dust bin is full/the HEPA components have been blocked/the roller brush is entangled by foreign matter, please clean. |
| 7. Unable to connect to Wifi. | Make sure that the phone and the main device are in the Wifi coverage area and the signal is good; reset the Wifi according to the Quick Start Guide before pairing (make sure to operate under the 2.4G Wifi ring wall in strict accordance with the APP prompts). |
| 8. Unable to return to the charging base after partial cleaning/moving the position. | The main device will regenerate the map after spot cleaning or long-distance moving. It may not be able to automatically recharge if the charging stand is too far away. Please manually put the main device back into the charging base. |
| 9. Unable to charge. | Make sure there is enough space around the charging base, and there is no dust and obstructions on the surface of the charging connector on the charging base. |
| 10. Reservation cleaning does not work. | Please confirm that the device is connected to the Internet. Otherwise, the scheduled cleaning task cannot be synchronized. |
| 11. The main device is always offline. | Please ensure that the device is successfully configured to the network and is always within the Wifi coverage. |
Note:
① If the above methods cannot solve the problem, please press the reset switch to restart the device.
② If restarting does not solve the problem, please contact 301-670-7335 for consultation.
SPECIAL PROMPTS
Please clean up the cables and debris scattered on the ground before starting the sweeper, and remove shaky, fragile, valuable and potentially dangerous items to avoid being entangled, stuck, dragged or knocked over by the main device, which may cause personal or property damage.
If you use this product in a suspended environment, be sure to add a protective fence to prevent the main device from accidentally falling and causing personal or property damage.
If you use this product in a suspended environment, please be sure to add a protective fence to prevent the main engine from accidentally falling down and causing personal or property damage
SERVICE RESTRICTION
Main device and accessories related using restriction warning
- Do not disassemble, repair or modify the device by yourself, otherwise the product will be damaged and cause danger.
- Do not use this product in an environment where fire or explosion may occur.
- Use only the original power adapter, otherwise it may cause damage to the product and fire.
- Do not stand or sit on the product, otherwise it may damage the product or cause a fall.
- When dust adheres to the metal part of the power plug, be sure to wipe it with a dry cloth.
- The power adapter uses 100-240V AC voltage, please insert the plug correctly into the socket and avoid the touch of children.
- Do not wash and soak the main device and electronic accessories, otherwise it will cause short circuit damage.
- Please do not damage the processing power cord, do not put heavy objects, heat, pull or bend the power cord.
- When the product is running and cleaning, please pay attention to the safety of children and elders at home to avoid tripping and causing danger. Do not touch the wheels and side brushes with your hands to avoid being twisted and injuring. (Especially for young children.)
- Do not use the product outdoors for it’s an indoor household product.
- Do not contact the battery contacts with metal or conductive materials, otherwise it may cause a short circuit.
Main device and accessories related using restriction notice
- Be sure to rinse with clean water immediately if the battery leakage comes into contact with your skin or clothes to avoid potential personal safety hazards.
- Do not use the rechargeable battery of this product on other equipment. The battery is only applicable to smart vacuum cleaner.
- To avoid danger, it is forbidden to charge or continue to use when the battery outer box is deformed and the electrolyte flows out.
- Do not apply strong impact to the battery or throw the battery, otherwise it will cause leakage heating or rupture.
- Do not disassemble the battery pack, otherwise it will break the battery pack and the electrolyte will flow out, causing fire, explosion or other dangers.
Main device and accessories related using restriction risk
- Be sure to use a dedicated power adapter, otherwise it will cause leakage heating or rupture.
- Do not short-circuit the battery or disassemble the battery, otherwise it will cause leakage heating or rupture.
- Do not transport or store with metal objects such as necklaces, hairpins, etc., otherwise it will cause leakage heating or rupture due to a short circuit.
- Do not throw the battery into fire or heat the battery, otherwise it will cause leakage heating or rupture.
Main device and accessories related using restriction notice
- If abnormal overheating is found during charging, stop using it immediately, otherwise it will cause leakage heating or rupture.
- In order to extend the battery life, please unplug the battery when it is not in use for a long time and place it in a cool and dry environment, otherwise it may cause leakage heating or rupture.
- Do not immerse in water or contact with liquid, otherwise it will cause leakage heating or rupture.
- Please stop using it when there is any abnormality (such as discoloration or deformation), otherwise it will cause leakage heating or rupture.
- The electrodes must be partially insulated with adhesive tape when recycled or discarded.
- If the battery leaks, please wipe it with a dry cloth, recycle it in time, or discard it.
- Place the recycled batteries in battery recycling bins or hazardous waste bins set up in communities, hotels, schools, large shopping malls and supermarkets, which will be collected by professional recycling agencies.
Main device and accessories related using restriction notice
- Do not touch with wet hands, otherwise it may cause electric shock.
- Do not place this product in places where it is easy to drop, such as tables, chairs, and high tables in the room.
- The product is a precision electronic device. Avoid prolonged exposure to sunlight.
- Do not place the product near cigarette butts, lighters and other open flames.
- Please clean the product after charging.
- Before use, carefully check whether the power adapter has been connected with the socket, otherwise it will cause damage to the device.
- Before using the product, please remove all the vulnerable items on the ground, such as glasses, lamps, and objects that may be entangled in the side brushes and suction channels, such as wires and curtains.
- When the trash box is full, please empty the trash before using the device.
- Do not use the device to clean construction waste.
- The operating temperature range of this product is 0 degrees Celsius to 40 degrees Celsius. Do not use it at high or low temperature.
- Please remove the battery from the device before scrapping the product. When removing the battery, make sure that the product is not connected to the power source. Please recycle the waste battery safely and environmentally friendly.
CONTACT US
For any inquiries about HOMEVIZ products, please feel free to contact us. We will respond within 24 hours.
Tel: 301-670-7335 (US)
Email: [email protected]
Official website: www.homeviz.net
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HOMEVIZ 2-in-1 Smart Robotic Mopping Robot Vacuum
G1 User Manual PDF Download
