LG WKE100HWA Single Unit Front Load LG
Wash Tower User Manual

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual

Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times.

ENGLISH
WKE100H*A / WKG101H*A

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual qr code

www.lg.com
Copyright © 2021 LG Electronics Inc. All Rights Reserved.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety for a Dryer

⚠️WARNING

 

Fire Hazard
Failure to follow safety warnings exactly could result in serious injury, death or property damage.

Do not install a booster fan in the exhaust duct.

Install all clothes dryer in accordance with the installation instructions of the manufacturer of dryer.

⚠️WARNING:

 

FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death or property damage.

  • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
  • WHAT TO DO IF YOU SMELL GAS
    – Do not try to light any appliance.
    – Do not touch any electrical switch; do not use any phone in your building.
    – Clear the room, building or area of all occupants.
    – Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
    – If you cannot reach your gas supplier, call the fire department.
  • Installation and service must be performed by a qualified installer, service agency or your gas supplier.
⚠️WARNING – Risk of Fire

 

Install the clothes dryer according to the manufacturer’s instructions and local codes.

  • Clothes dryer installation must be performed by a qualified installer.
  • Do not install a clothes dryer with flexible plastic venting materials. If flexible metal (foil type) duct is installed, it must be of a specific type identified by the appliance manufacturer as suitable for use with clothes dryers. Flexible venting materials are known to collapse, be easily crushed, and trap lint. These conditions will obstruct clothes dryer airflow and increase the risk of fire.
  • To reduce the risk of severe injury or death, follow all installation instructions. 

Safety Messages

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

⚠️This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.These words mean:
⚠️WARNING
You may be killed or seriously injured if you do not follow instructions.
⚠️CAUTION
You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

⚠️WARNING

  • To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:

Installation

  • Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
  • Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
  • Before use, the appliance must be properly installed as described in this manual.
  • To reduce the risk of severe injury or death, follow all installation instructions.
  • Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel.
  • When moving or installing the product in a different location, call two or more qualified service personnel for installation and service.
  • Do not install the appliance in humid spaces.
  • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
  • This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.
  • Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.
  • Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.
  • The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes.
  • When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
  • Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
  • This appliance must be positioned near to an electrical power supply.
  • Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.
  • The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.
  • Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
  • Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.
  • Do not install the appliance with flexible plastic venting materials. If flexible metal (foil type) duct is installed, it must be of a specific type identified by the appliance manufacturer as suitable for use with the dryer section of the appliance. Flexible venting materials are known to collapse, be easily crushed, and trap lint. These conditions will obstruct the dryer section’s airflow and increase the risk of fire.
  • Local ordinances may prohibit installation in a garage. Contact a local building inspector.
  • Do not use sheet metal screws or other fasteners which extend into the duct that could catch lint and reduce the efficiency of the exhaust system. Secure all joints with duct tape.
  • Use only rigid, semi-rigid or flexible metal 4-inch diameter duct inside the appliance cabinet or for exhausting to the outside. Use of plastic or other combustible ductwork may cause a fire. Punctured ductwork may cause a fire if it collapses or becomes otherwise restricted in use or during installation.
  • All nonrigid metal transition duct must be UL-listed. Use of other materials for transition duct could affect drying time.
  • Ductwork is not provided with the appliance, and you should obtain the necessary ductwork locally. The end cap should have hinged dampers to prevent backdraft when the dryer is not in use.
  • Gas dryers MUST be exhausted to the outside.
  • The dryer exhaust system must be exhausted to the outside of the dwelling. If the dryer is not exhausted outdoors, some fine lint and large amounts of moisture will be expelled into the laundry area. An accumulation of lint in any area of the home may create a health and fire hazard.
  • Do not install near another heat source such as a stove, oven or heater.
  • Keep area around the exhaust opening and adjacent surrounding areas free from the accumulation of lint, dust, and dirt.
  • The appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by a utility.
  • Do not install a booster fan in the exhaust duct.
  • This is a single appliance and a single unit for sale, delivery and installation.
  • Do not disassemble this appliance as it can’t be installed in a side-by-side configuration.

Grounding Instructions

  • Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
  • The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

Operation

  • Read all instructions before using the appliance and save these instructions.
  • Use this appliance only for its intended purpose.
  • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics Customer Information Center.
  • Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such a period, before using the appliance, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
  • Do not reach into the appliance if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  • Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets.
  • Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.
  • Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.
  • Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
  • Do not use an extension cord or adapter with this appliance.
  • Do not grasp the power cord or touch the appliance controls with wet hands.
  • Do not modify or extend the power cord.
  • If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard.
  • Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.
  • Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids.
  • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
  • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.
  • Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the finish.
  • Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
  • Do not dry unwashed items in the appliance.
  • Remove all objects from pockets such as lighters and matches.
  • Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
  • In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a window or door to ventilate the area immediately.
  • Do not tamper with controls.
  • Fix the drain hose securely in place to avoid flooding.
  • Do not abuse, sit on, or stand on the door of the appliance.
  • Always check the inside of the appliance for foreign objects.
  • Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode the drum or cause mildew or odors.
  • Do not use the appliance to dry articles containing foam rubber or similarly textured rubber-like materials.
  • Gas appliances can cause minor exposure to four potentially hazardous substances, namely benzene, carbon monoxide, formaldehyde, and soot, caused primarily by the incomplete combustion of natural gas or LP fuels.
  • Properly adjusted appliances will minimize incomplete combustion. Exposure to these substances can be minimized further by properly venting the dryer to the outdoors.
  • Do not place items exposed to cooking oils in your appliance. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of a tumble dryer cycle occurs without heat (cool down period). Avoid stopping tumble drying before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated.
  • Do not put any part of your body, such as your hands or feet, or metal objects under the appliance.
  • Do not let your hand get pinched when opening or closing the appliance door.

Maintenance

  • Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts.
  • Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.
  • Remove any dust or foreign matter from the power plug pins.
  • Do not disassemble or repair the appliance by yourself.
  • Remove the door(s) before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside.
  • Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.
  • Clean the lint filter of the dryer before or after each load.
  • The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.

CAUTION STATEMENTS

⚠️CAUTION

  • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

Installation

  • Install the product on a firm and level floor.

Operation

  • Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.
  • ALWAYS follow the fabric care instructions supplied by the garment manufacturer.
  • Use fabric softeners or products to eliminate static only as recommended by the manufacturer.
  • Do not combine laundry products for use in one load unless specified on the label.
  • Do not touch draining water which may be hot.
  • If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.
  • Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.
  • Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) Using another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Front View

Front View

  1. Control Panel
  2. Lint Filter
  3. Dryer Drum
  4. Dryer Door
  5. Detergent Dispenser Drawer
  6. Washer Door
  7. Washer Drum
  8. Washer Door Magnet
  9. Drain Hose
  10. Drain Pump Filter
  11. Drain Pump Filter Cover
  12. Leveling Feet
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Rear View

Rear View

  1. Power Cord (for Gas Models)
  2. Terminal Block Access Panel (for Electric Models)
  3. Exhaust Duct Outlet
  4. Gas connection (for Gas Models)
  5. Hot and Cold Water Inlets
  6. Shipping Bolts
  7. Drain Hose
  8. Power Cord (for Washer)
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Product Specifications

Product SpecificationsLG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - D E S I G N

⚠️WARNING

  • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products.

Accessories

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Included Accessories

Included Accessories

  1. Non-skid Pads
  2. Hole Caps
  3. Wrench
  4. Tie Strap
  5. Elbow Bracket (for securing drain hose)
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Required Accessories

Required Accessories

  1. Hot and Cold Water Hoses (for Washer)

OPERATION-WASHER

Using the Washer

⚠️WARNING

  • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

  • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.
  • If using single-use detergent packs, or gel or tablet detergents, place them in the drum before loading the laundry.

2 Add cleaning products.

  • Add the proper amount of HE (HighEfficiency) detergent to the detergent dispenser.
  • If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer.
  • Do not place liquid or powdered detergent packs, or gel or tablet detergents in the dispenser.

3 Turn on the washer.

  • Press the Power button to turn on the washer.

4 Select a cycle.

  • Turn the cycle selector knob or press the cycle buttons repeatedly until the desired cycle is selected.
  • The preset wash temperature, spin speed, soil level and option settings for the selected cycle are shown.
  • The Normal cycle must be selected in order to change its default settings.
  • Pressing the Start/Pause button without selecting a cycle immediately starts the Normal cycle with the default settings.

5 Adjust settings.

  • Default settings for the selected cycle can be changed, if desired, using the cycle modifier and option buttons.
  • Not all modifiers and options are available on all cycles. A different chime sounds and the LED does not light up if the selection is not allowed.

6 Begin cycle.

  • Press the Start/Pause button to begin the cycle. The door locks, and the washer agitates briefly without water to measure the weight of the load.
  • If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost.

7 End of cycle.

  • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling.
  • Check around the door seal when removing the load for small items that may be caught in the seal.

NOTE

  • The washer rotates the laundry in a way that allows it to use less water while still fully saturating the clothing. It is normal to be unable to see water during the wash cycle.

Sorting Laundry

⚠️CAUTION

  • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
  • Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor.

Grouping Similar Items
For the best washing results, and to reduce the possibility of damage to clothing, sort clothing into loads made up of similar items.

Mixing different fabric types and/or soil levels can result in poor wash performance, color transfer, discoloration, fabric damage or linting. Fabrics should be sorted into groups as described below.

Colors
Sort articles by color. Wash dark clothes separately from light colors or whites. Mixing dark clothes with light clothes can result in dye transfer or discoloration of the lighter clothes.

Soil Level
Wash heavily soiled clothing together. Washing lightly soiled clothing in the same load with heavily soiled clothing could result in poor wash performance for the lightly soiled clothing.

Fabric Type
Delicate articles should not be mixed with heavy or sturdy fabric types. Washing heavy fabrics with delicates can result in poor wash performance for the heavy fabrics and possible damage to the delicates.

Lint Type
Some fabrics attract and bind lint to them while others give off lint in the laundry process. Avoid mixing these lint collectors and lint producers in the same load. Mixing these fabrics will result in pilling and linting on the lint collectors. (For example, lint collector – knit sweater; lint producer – terry cloth towels.)

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - How to Sort Laundry

How to Sort Laundry

Fabric Care Labels
Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option selections to care for your clothing according to the manufacturer’s recommendations.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Fabric Care Labels

Loading the Washer

⚠️WARNING

  • Clothing or articles that are waterproof or waterresistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

General Tips

  • Check and empty pockets. Paper clips, coins, matches, etc.can damage clothing and the washer.
  • Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes.
  • Pretreat heavily stained areas for best results.
  • Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.
  • For best performance, load clothes as shown.LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - For best performance, load clothes as shown
    – Do not press down on items while stacking them in the drum.
    – Load clothes loosely, and do not overfill the drum. Clothes need room to circulate in order to get clean.
  • Combine large and small items in the drum. Load large items first. Large items should not be more than half of the total load.
  • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer must close easily.
  • The washer will not fill or operate with the door open.

Bulky Items

  • Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.

Small Items

  • Do not wash a single small item. Add enough similar items to the load to prevent an out-ofbalance load.
  • Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the drum, and brassiere hooks can snag on other clothing or the drum.

Adding Cleaning Products

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - About Detergent Use

About Detergent Use
This washer is designed for use with only HE (HighEfficiency) detergents.

  • HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of the washer clean. Using detergent that is not HE may cause oversudsing and unsatisfactory performance which could result in error codes, cycle failure, and washer damage.
  • Detergents designated as HE-compatible may not provide optimal results.
  • For proper wash performance, always measure detergent using the measuring device provided by the detergent manufacturer. For an average load, use less than half of the recommended maximum. Use less detergent for soft water, light soil, or smaller loads.
  • Use extra care when measuring 2X and 3X concentrated detergents because even a small amount of extra detergent can lead to problems.
  • Never use more than the maximum amount of detergent recommended by the manufacturer. Using too much detergent can lead to oversudsing, poor rinsing, detergent buildup in clothing, and residue buildup that can contribute to odors in the washer.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Never use more than the maximum amount of
  1. Maximum fill line
  2. Average load fill line
  3. Liquid detergent
  4. Powdered detergent

Single-Use Detergent Packs / Gel or Tablet Detergents

  • Do not use more than one single-use detergent pack in the washer. Using too much detergent may cause oversudsing and unsatisfactory performance. Reduce detergent amount or add an extra rinse if detergent residue is left on fabrics. To add an extra rinse, select the Extra Rinse option.
  • Place liquid or powdered detergent packs, or gel or tablet detergents in the tub before loading laundry. Do not place these detergents in the dispenser.

Using the Dispenser
To add cleaning products to the automatic dispenser:

1 Open the dispenser drawer.
2 Load the laundry products into the appropriate compartments.

  • Follow the manufacturer’s recommendations when adding cleaning products.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Load the laundry products into the
  1. Pre-wash detergent compartment (on some models)
  2. Liquid detergent cup
  3. Main wash detergent compartment
  4. Liquid fabric softener compartment
  5. Liquid chlorine bleach compartment

3 Gently close the detergent dispenser drawer before starting the cycle.

  • Slamming the drawer closed may result in the detergent overflowing into another compartment or dispensing into the drum earlier than programmed.
  • Be careful not to get a hand caught in the drawer while closing.
  • It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle.

⚠️CAUTION

  • Do not place or store laundry products, such as detergent, bleach, or liquid fabric softener, on top of your washer. These products can damage the washer’s finish and controls.

Pre-wash Detergent Compartment
Add liquid or powdered detergent to this compartment when using the Pre-wash option. Always use HE (High-Efficiency) detergent with your washer.

  • When using the Pre-wash option, liquid detergent for the main wash needs to be loaded in the liquid detergent cup accessory in the main wash dispenser (where applicable), to prevent it from being dispensed with the pre-wash detergent.
  • The amount of detergent added for the Prewash option is 1/2 the amount recommended for the main wash cycle. For example, if the main wash cycle requires one measure of detergent, add 1/2 measure for the Pre-wash option.

Main Wash Detergent Compartment
This compartment holds laundry detergent for the main wash cycle. Either powdered or liquid detergent may be used in this compartment.

  • The detergent is added to the load at the beginning of the cycle. Always use HE (HighEfficiency) detergent with your washer.
  • Do not exceed the maximum fill line. Using too much detergent can result in detergent buildup in clothing and the washer.
  • Liquid or powdered color-safe bleach may be added to the main wash compartment with detergent of the same type. Do not mix liquids and powders
  • If the dispenser has a liquid detergent cup and insert:
    – Make sure they are in place when using liquid detergent.
    – Make sure to remove them when using powdered detergent. Powdered detergent will not dispense with the liquid detergent cup and insert in place.
  • If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue and clog the dispenser.

Liquid Bleach Compartment
This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.

⚠️WARNING

  • Do not mix chlorine bleach with ammonia or acids such as vinegar or rust/scale remover. Mixing chemicals like these can produce a lethal gas, resulting in severe injury or death.

NOTE

  • Do not add powdered bleach to this compartment. The bleach compartment is designed to dispense liquid chlorine bleach only. Powdered or liquid color-safe bleach will not dispense properly.
  • Follow the manufacturer’s recommendations when adding bleach. Never add more than one cup, and do not exceed the maximum fill line or the bleach may be dispensed immediately and damage fabrics. Using too much bleach can also damage fabrics.
  • Never pour undiluted liquid chlorine bleach directly onto the load or into the drum. Fabric damage can occur.
  • Do not use color-safe bleach or oxygen bleach in the same cycle with liquid chlorine bleach.

Fabric Softener Compartment
This compartment holds fabric softener, which is automatically dispensed during the final rinse cycle. Either powdered or liquid fabric softener may be used.

  • Do not exceed the maximum fill line. Using too much fabric softener may stain clothes or cause buildup on fabrics or in the washer.
  • Dilute concentrated fabric softeners with warm water.
  • Never pour fabric softener directly onto the load or into the drum.

Control Panel

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Control Panel Features for the Washer

Control Panel Features for the Washer

  1. Power On/Off Button
    • Press this button to turn the washer on or off.
    • Pressing this button during a cycle will cancel that cycle and any load settings will be lost.
    • The door will unlock after a brief pause.
    NOTE
    • If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The washer can be restarted at any time before the drain begins. However, once the water begins to drain, all functions will be suspended until the water has been completely drained and the washer shuts off.
  2. Cycles
    • Press a button to select the desired cycle.
    • Once the desired cycle has been selected, the standard presets will appear in the display. These settings can be adjusted using the Cycle Modifier buttons at any time before starting the cycle.
  3. Start/Pause Button
    • Press and hold this button to start the selected cycle.
    • If the washer is running, use this button to pause the cycle without losing the current settings.
    NOTE
    • If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained.
  4. Cycle Modifier Buttons
    • Use these buttons to adjust the wash temperature, spin speed and soil level settings for the selected cycle.
    • The current settings are shown in the display.
    • Press the button for that option to select other settings.
  5. Option and Extra Function Buttons
    • These buttons allow you to select additional cycle options. Certain buttons also allow you to activate special functions by pressing and holding the button for 3 seconds.
    Remote Start
    Use a smartphone to control your washer remotely.
    – For more information, see SMART FUNCTIONS in this manual.
    Wi-Fi
    When the washer is connected to a home Wi-Fi network, the 📶 icon on the control panel is lit.
    – To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Time and Status Display

Time and Status Display

  1. Wi-Fi Indicator
    • This indicator is lit when the product is connected to a home Wi-Fi network.
  2. Remote Start Indicator
    • This indicator lights up when the Remote Start feature is activated.
  3. Door Lock Indicator
    • This indicator lights up when the cycle starts and the door is locked.
    • The indicator light stays on until the cycle is paused, stopped or has finished.
  4. Signal Indicator
    • This indicator lights up when the end-of-cycle and button tones are turned on.
  5. Estimated Time Remaining
    • When a cycle is selected, the default time for that cycle is displayed. This time will change as modifiers or options are selected.
    • If the display shows -I–, then the time will be displayed after the load sensing has detected the load size.
    • The time shown is only an estimate. This time is based on normal operating conditions. Several external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual time.
    NOTE
    • Once the Start/Pause button is pressed, the washer will measure the size of the load. The estimated time may change once the load size has been measured.
    • If the Delay Wash function is set, the remaining delay time counts down until the cycle begins.
  6. AI DD Indicator
    • This feature offers optimized washing by detecting the load size and laundry characteristics. The indicator lights up when the Normal cycle is selected with a Warm wash temperature setting.
    NOTE
    • The AI DD functionality may vary depending on the environment and model.
  7. Cycle Status Indicators
    • These LEDs will blink when a cycle is selected to indicate which stages will run.
    • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking.

Wash Cycles

The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.

Cycle Guide
Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for the corresponding wash cycle will turn on.

NOTE

  • Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Whenever load weights are mentioned
  • Temperature: Cold > Cool > Warm > Very Warm > Hot
  • Spin: No Spin > Low > Medium > Medium High > High
  • Soil: Light > Medium Light > Normal > Medium Heavy > Heavy
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Description
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Delicates
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Delicates 2
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Downloaded

Available Options

NOTE

  • Delay Wash and Extra Rinse can be selected for every cycle in this table.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Delay Wash
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Delay Wash 2

Cycle Modifiers

About Modifier Buttons
Each cycle has default settings that are selected automatically. You can also customize these settings using the cycle modifier buttons.

  • Repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit.
  • The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency.
  • This is a high-efficiency washer, and the water levels may be much lower than you expect. This is normal, and cleaning/rinsing performance will not be compromised.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Whenever load weights are mentioned

NOTE

  • The LED next to the setting lights up when the setting is selected.
  • To protect your garments, not every wash temperature, spin speed, soil level, or option is available with every cycle.
  • A chime will sound twice and the LED will not light if the desired setting is not allowed for the selected cycle.
  • Follow the fabric care labels on the garment for best results.

Temp.
Make sure the wash temperature is suitable for the type of load you are washing.

  • Press the Temp. button repeatedly to select the wash and rinse temperature combination for the selected cycle.
  • All rinses use unheated cold water.
  • Cold rinses use less energy. The actual cold rinse temperature depends on the temperature of the cold water at the faucet.

Spin
Higher spin speeds extract more water from clothes, reducing drying time and saving energy.

  • Press the Spin button repeatedly until the desired speed is selected.
  • Some fabrics, such as delicates, require a slower spin speed.

Soil
Adjusting the soil level setting will modify the cycle times and/or wash actions.

  • Press the Soil button repeatedly until the desired soil level is selected.
  • The Heavy soil setting may increase cycle times. The Light soil setting may decrease cycle times.

Options and Extra Functions

Your washer includes several additional cycle options to customize cycles to meet your individual needs.

  • Select the desired option after selecting the desired cycle and settings.

NOTE

  • The LED for the option will light when the option is selected.
  • To protect your garments, not every option is available with every cycle.
  • A chime will sound twice and the LED will not light if the selected option is not allowed for the selected cycle.

Special Cycles

Sanitary
This cycle washes clothes at a high temperature.

Tub Clean
This is a special cycle designed to clean the inside of the washer.

Steam
Adding this option to a wash cycle helps provide superior cleaning performance. Using steam gives fabrics the cleaning benefits of a very hot wash.

  • Steam may not be clearly visible during steam cycles. This is normal. Too much steam could damage clothing.
  • Do not use steam with delicate fabrics such as wool and silk, or easily discolored fabrics.

⚠️WARNING

  • Do not touch the door during steam cycles. The door surface can become very hot and can cause severe burns. Allow the door lock to release before opening the door.
  • Do not attempt to override the door lock mechanism or reach into the washer during a steam cycle. Steam can cause severe burns.

Delay Wash
Once you have selected the cycle and other settings, press the Delay Wash button to delay the start of the wash cycle.

  • Each press of this button increases the delay time by 1 hour, for up to 19 hours.
  • Once the desired delay time is set, press the Start/Pause button to start the delay time.

NOTE

  • If the Start/Pause button is not pressed to begin the delay time, the washer automatically turns off after a certain time and all cycle settings are lost.

Extra Rinse
This option adds an extra rinse to the selected cycle. Use this option to help ensure the removal of detergent or bleach residue from fabrics.

  • Press the Extra Rinse button to add additional rinses to the cycle.

Using the Pre-wash Option
This option adds a pre-wash (for about 15 – 17 minutes) for improved cleaning of heavily soiled or stained clothing.

NOTE

  • If you select Pre-wash after putting the detergent directly in the drum, the detergent may be washed away, reducing the washing performance.

Control Lock
Use this function to disable the controls. This function can prevent children from changing cycles or operating this washer.

NOTE

  • The function does not lock the door.
  • Once this function is set, all buttons are locked except the Power button.
  • When the controls are locked, CL and the remaining time are alternately shown on the display during the wash cycle.
  • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions.

Locking/Unlocking the Control Panel
1 Turn on the power.
2 Press and hold the Soil button for 3 seconds to activate/deactivate this function.

  • When the function is deactivated, a chime will sound and the remaining time for the current cycle will reappear on the display.

Signal
The washer plays a melody when the wash cycle is finished. The buttons make a sound each time a button is pressed. Use this button to turn the melody and button tones on or off.

  • To turn the function on/off, press and hold the Extra Rinse button for 3 seconds.

OPERATION-DRYER

Using the Dryer

⚠️WARNING

  • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.

Operation Overview

1 Clean the Lint Filter.

  • If the lint filter has not already been cleaned, lift out the filter and remove the lint from the last load. This will help ensure the fastest and most efficient drying performance. Make sure to reinstall the filter, pressing down until it clicks firmly into
    place.

2 Load the Dryer.

  • Load the dryer with the wet laundry from the washer. If the load is extra large, you may need to divide it into smaller loads for proper performance and fabric care.

3 Turn on the Dryer.

  • Press the Power button to turn on the dryer. The cycle LEDs will illuminate and a chime will sound.

4 Select a Cycle.

  • Press a cycle button to select a cycle. The preset temperature, dry level, and option settings for that cycle will be shown.

5 Adjust Settings.
Default settings for the selected cycle can now be changed, if desired, using the cycle modifier and option buttons.

  • Not all modifiers and options are available on all cycles. A different chime will sound and the LED will not come on if the selection is not allowed.

6 Begin Cycle.

  • Press the Start/Pause button to begin the cycle. The cycle can be paused at any time either by opening the door or by pressing the Start/Pause button.
  • If the Start/Pause button is not pressed within a certain time, the dryer shuts off and all settings are lost.

7 End of Cycle

  • When the cycle is finished, the chime will sound. Immediately remove your clothing from the dryer to reduce wrinkling. If Wrinkle Care is selected, the dryer will tumble briefly every few minutes to help prevent wrinkles from setting in the clothes.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Check the Lint Filter Before Every

Check the Lint Filter Before Every Load
Always make sure the lint filter (1) a is clean before starting a new load; a clogged lint filter will increase drying time. To clean, pull the lint filter straight up and roll any lint off the filter with your fingers. Push the lint filter firmly back into place. See Regular Cleaning for more information.

Always ensure the lint filter is properly installed before running the dryer. Running the dryer with a loose or missing lint filter will damage the dryer and articles in the dryer.

Loading the Dryer

General Tips

  • Combine large and small items in the same load.
  • Close zippers, hooks and drawstrings to prevent these items from snagging or tangling on other clothes.

NOTE

  • Damp clothes will expand as they dry. Do not overload the dryer; clothes require room to tumble and dry properly.

Grouping Similar Items
For the best drying results, and to reduce the possibility of damage to clothing, sort clothes into loads that can be dried with the same drying cycle. Different fabrics have different care requirements, and some fabrics will dry more quickly than others.

Woolen Items
Always follow fabric care labels before drying woolen items in a dryer. After the cycle, the items may still be damp. Do not repeat the cycle. Pull the items to their original shape if needed and lay them flat to finish drying.

Woven and Loopknit Materials
Some woven and loopknit materials may shrink, depending on quality.

Permanent Press and Synthetics
Do not overload your dryer. Take out permanent press items as soon as the dryer stops to reduce wrinkles.

Baby Clothes and Nightgowns
Always check the manufacturer’s instructions.

Rubber and Plastics
Do not dry any items made from or containing rubber or plastics such as:

  • Aprons, bibs and chair covers
  • Curtains and tablecloths
  • Bath mats

Fiberglass
Do not dry fiberglass articles in your dryer. Glass particles left in the dryer could be picked up by your clothes the next time you use the dryer and irritate your skin.

Fabric Care Labels
Sort and dry laundry according to care labels, size, and fabric type. Do not overload the dryer. This will save energy and time and give the best drying performance.

Fabric Care Labels
Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option selections to care for your clothing according to the manufacturer’s recommendations.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Tumble Dry
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Heat Setting

Control Panel

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Control Panel Features for the Dryer

Control Panel Features for the Dryer

  1. Power Button
    • Press the button to turn the appliance on. Press again to turn the appliance off.
    NOTE
    • Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost.
  2. Cycles
    • Press a button to select the desired cycle. Once the desired cycle has been selected, the standard presets will be shown in the display.
  3. Start/Pause Button
    • Press and hold this button to start the selected cycle. If the appliance is running, use this button to pause the cycle without losing the current settings.
    NOTE
    • If you do not press the Start/Pause button to resume a cycle within a certain time, the appliance turns off automatically and all cycle settings are lost.
  4. Cycle Modifier Buttons
    • Press these buttons to select additional cycle options. Press and hold any button marked with an asterisk for 3 seconds to activate a special function.
  5. Extra Options and Functions
    • Use these buttons to select the desired options for the selected cycle. Not all options are available for each cycle.
    • Remote Start
    – With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
    Wi-Fi
    – Press and hold the Temp. button for 3 seconds to initiate the connection of the appliance to the LG ThinQ application.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Time and Status Display 2

Time and Status Display

  1. Wi-Fi Indicator
    • This indicator is lit when the product is connected to a home Wi-Fi network.
  2. Remote Start Indicator
    • This indicator lights up when the Remote Start feature is activated.
  3. Flow Sense Indicator
    • The Flow Sense duct blockage sensing system detects and alerts you to blockages in the ductwork that reduce exhaust flow from the dryer. Maintaining a clean exhaust system improves operating efficiency and helps minimize service calls, saving you money.
  4. Signal Indicator
    • This indicator lights up when the end-of-cycle and button tones are turned on.
  5. Estimated Time Remaining
    • When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This time will change if you select extra options for the cycle.
    • The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for optimal results.
  6. AI Sensor Dry Indicator
    • This feature optimizes drying times and temperatures by detecting the laundry’s characteristics. The indicator lights up when the Normal cycle is selected with the Normal dry level, except when the Energy Saver option is turned on.
  7. Lint Filter Status Indicator
    • K lights up at the beginning of the cycle to remind you to check the lint filter. It also lights up if the lint filter needs to be cleaned or is missing.
    – If the lint filter is not inserted, the icon will light up and the appliance will not operate.
  8. Cycle Status Indicators
    • lights up when the appliance is in the drying stage.
    • lights up when the appliance is in the cool down stage.

Dry Cycles

Cycle Guide
The appliance automatically sets the dryness level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Cycle Guide
  • Temperature: Low > Medium Low > Medium > Medium High > High
  • Dry Level: Damp > Less > Normal > More > Very
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Normal
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Heavy Duty
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Downloaded 2

Available Options
† This option is automatically included in the cycle and can be deselected.

NOTE

  • The Energy Saver option is set to on by default. If you turn on the dryer and set the Energy Saver option to off, the Energy Saver option is turned off when you turn on the dryer.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Available Options

Cycle Modifiers

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - About Modifier Buttons

About Modifier Buttons
Each cycle has default settings that are selected automatically. Customize these settings using the cycle modifier buttons. Press the button for the desired modifier to open the modifier’s screen.

Temp.
Use this button to adjust the temperature setting. This allows precise care of fabrics and garments. Press the Temp. button repeatedly to scroll through available settings.

Dry Level
Use this button to select the dryness level for the cycle. Press the Dry Level button repeatedly to scroll through available settings.

  • The appliance will automatically adjust the cycle time according to the selected dryness level. Selecting More or Very will increase the cycle time, while Less or Damp will decrease the cycle time.
  • Use a Less or Damp setting for items that you wish to iron.

Time Dry
Use this button to manually select the drying time, from 20 to 60 minutes, in 10-minute increments.

  • Use this for small loads or to remove wrinkles.

Options and Extra Functions

Your dryer includes several additional cycle options to customize cycles to meet your individual needs.

Select the desired option after selecting the desired cycle and settings.

NOTE

  • The LED for the option will light up when the option is selected.
  • To protect your garments, not every option is available with every cycle.
  • A chime will sound twice and the LED will not light up if the selected option is not allowed for the selected cycle.

More Time / Less Time
Use these buttons to increase or decrease drying time in 5 minutes increments when you use the Time Dry funtion.

Wrinkle Care
Selecting this option will tumble the load periodically for up to 3 hours after the selected cycle, or until the door is opened. This is helpful in preventing wrinkles when you are unable to remove items from the dryer immediately. Press the Wrinkle Care button before you start a drying cycle.

NOTE

  • When the option is set, a rectangle with a dashed line and ENd appears on the display until the feature is off.
  • When the option is set, only the Power button works after the drying cycle ends.
  • When a drying cycle is running, pause the cycle first to set the option.
  • Always turn off the appliance before unloading the clothes.

Energy Saver
This option helps to reduce the energy consumption of the Normal cycle, depending on the load size. When the Energy Saver option is selected, the cycle begins with an air dry section and the drying time is increased.

Control Lock
Use this function to disable the controls. This function can prevent children from changing cycles or operating this dryer.

NOTE

  • The function does not lock the door.
  • Once this function is set, all buttons are locked except the Power button.
  • When the controls are locked, CL and the remaining time are alternately shown on the display during the dry cycle.
  • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions.

Locking/Unlocking the Control Panel
1 Turn on the power.
2 Press and hold the Time Dry button for 3 seconds to activate/deactivate this function.

  • When the function is deactivated, a chime will sound and the remaining time for the current cycle will reappear on the display.

Signal
The dryer plays a melody when the dry cycle is finished. The buttons make a sound each time a button is pressed. Use this button to turn the melody and button tones on or off.

  • To turn the function on/off, press and hold the Wrinkle Care button for 3 seconds.

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features

  • Remote Start
    – Control the appliance remotely from the LG
    ThinQ application.
  • Downloaded
    – Download new and specialized cycles that are not included in the standard cycles on the appliance. Once cycle download is completed in the appliance, the product keeps the downloaded cycle until a new cycle is downloaded.
  • Cloud Cycle
    – The Cloud cycles include many cycles which are started from the Cloud and offer various options. However, the downloaded cycle is deleted from the appliance when the power is turned off.
  • Tub Clean Coach (Washer)
    – Find out how many cycles remain before it is time to run the Tub Clean cycle.
  • Venting Tips (Dryer)
    – Access tips for optimizing dryer ventilation.
  • Energy Monitoring
    – Keep track of the appliance’s power consumption and how it is affected by your selected wash cycles and options.
  • Smart DiagnosisTM
    – This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
  • Push Alerts
    – When the cycle is complete or the appliance has problems, you will receive a push message.
  • Settings
    – Set various options on the appliance and in the application.

NOTE

  • If you change your wireless router, Internet service provider, or password, delete the connected appliance from the LG ThinQ application and connect it again.
  • This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Before Using LG ThinQ Application
1 Check the distance between the appliance and the wireless router (Wi-Fi network).

  • If the appliance is too far from the router, the signal strength becomes weak. It may take a long time to connect or installation may fail.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Turn off the Mobile data or Cellular Data on
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Connect your smartphone to the wireless

2 Turn off the Mobile data or Cellular Data on your smartphone.
3 Connect your smartphone to the wireless router.

NOTE

  • To verify the Wi-Fi connection, check that the f icon on the control panel is lit.
  • The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
  • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
  • If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
  • The Wi-Fi connection may not connect or may be interrupted because of the home network environment.
  • The network connection may not work properly depending on the Internet service provider.
  • The surrounding wireless environment can make the wireless network service run slowly.
  • If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
  • If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
  • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
  • Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
  • If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended) and connect the product again.

Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.

Using the Washer/Dryer Remotely

Remote Start
Use a smartphone to control your appliance remotely. You can also monitor your cycle operation so you know how much time is left in the cycle.

Using Remote Start
1 Load the laundry.
2 Press the Power button.
3 Press and hold the Remote button for 3 seconds to enable the remote control function.
4 Start a cycle from the LG ThinQ application on your smartphone.

NOTE

  • Once this function is enabled, you can only start a cycle from the LG ThinQ smartphone application. If the cycle is not started, the appliance will wait to start the cycle until it is turned off remotely from the application or this function is disabled.
  • If the door has been opened, you cannot start a cycle remotely.

Disabling Remote Start Manually
When the function is activated, press and hold the Remote button for 3 seconds.

Downloaded Cycle

You can download new and specialized cycles that are not included in the standard cycles on the appliance.

Appliances that have been successfully connected can download a variety of specialty cycles specific to the appliance.

Once cycle download is completed in the appliance, the product keeps the downloaded cycle until a new cycle is downloaded.

NOTE

  • Only one downloaded cycle can be stored on the appliance at a time.

Cloud Cycle
Use the LG ThinQ app to start cycles with various options. Cloud cycles are deleted from the appliance once the power is turned off.

Wireless LAN Module Specifications

Frequency Range2412 – 2462 MHz
Output Power (Max) < 30 dBm

FCC Notice
The following notice covers the transmitter module contained in this product.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.

Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

Smart DiagnosisTM Function

Use this feature to help you diagnose and solve problems with your appliance.

NOTE

  • For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
  • The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.

  • Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions provided in the LG ThinQ application.

Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.

  • Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

1 Press the Power button to turn on the appliance.

  • Do not press any other buttons.

2 Hold the mouthpiece of your phone in front of the appliance.

  • Washer: Hold the phone to the right of the Start/Pause button.
  • Dryer: Hold the phone to the left of the Power button.

3 Press and hold the Steam + Extra Rinse (Washer) / More Time + Wrinkle Care (Dryer) buttons for 3 seconds or until the audible tones start. Hold the smartphone mouthpiece to the logo until the data transfer is complete.

  • Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed.

4 After the data transfer is complete, the diagnosis will be displayed in the application.

NOTE

  • For best results, do not move the smartphone while the tones are being transmitted.

MAINTENANCE

⚠️WARNING

  • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.
  • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the appliance. Doing so may cause discoloration or damage to the appliance, or may cause a fire.
  • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.

Washer

Regular Cleaning

Care after Wash
After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture.

  • Wipe the body of the washer with a dry cloth to remove any moisture.
  • Leave the door open to dry the drum interior.

⚠️WARNING

  • Make sure children and pets do not climb into the drum. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle.

Cleaning the Exterior
Proper care of your washer can extend its life.

Door:
Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

Exterior:

  • Immediately wipe off any spills.
  • Wipe with a damp cloth.
  • Do not touch the surface or the display with sharp objects.

Cleaning the Drum
Over time, residue may build up in the drum, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor.

NOTE

  • Make sure to run the Tub Clean cycle only when the drum is empty. Never load laundry while using this cycle. The laundry may be damaged or contaminated with cleaning products.
  • Run the cycle more often under heavy use conditions or if odor is already present.
  • If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks.

1 Remove any clothing from the drum.
2 Add cleaning agents.

CleanerInstructions
Drum cleanerAdd to main detergent compartment of detergent dispenser
Lime scale remover
Liquid chlorine bleachAdd to bleach compartment of detergent dispenser.
Powdered cleanerPull out liquid detergent cup before adding to main detergent compartment
Cleaning tabletsPlace directly into the washer drum.
  • For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations.
  • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the drum after cleaning.

3 Close the door and press the Power button.
4 Select the Tub Clean cycle and press the Start/Pause button to begin the cycle.
5 After the cycle ends, open the door and allow the drum interior to dry completely.

⚠️WARNING

  • Make sure children and pets do not climb into the drum. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle.

NOTE

  • If you use a descaler or drum cleaner during the Tub Clean cycle, use the Speed Wash option to rinse the washer drum before running your next wash cycle.

Automatic Alert for Tub Clean
When the power is on and the tcL message blinks on the display, it means the washer drum needs cleaning. Use the Tub Clean cycle to clean the washer drum. The frequency of the automatic alert’s appearance depends on how often the washer is used. However, the message will generally appear every one to two months.

Removing Mineral Buildup
In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water.

  • Use a descaler to remove visible mineral buildup on the washer drum.
  • After descaling, always run the Tub Clean cycle before washing clothing.
  • Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner.
  • Do not use steel wool or abrasive cleaners.

Leaving the Door Open
After you finish using the washer, leave the door open overnight to allow air to circulate and dry the drum. This helps prevent odors.

Cleaning the Dispenser Drawer
Leaving detergent in the detergent dispenser drawer for an extended period of time or using the washer for a long period of time may cause the build-up of residue in the detergent dispenser drawer. Remove and clean the detergent dispenser drawer once or twice a month.

⚠️WARNING

  • Do not spray water inside the washer. Doing so may cause fire or electric shock.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Press down hard on the disengage button

1 Turn off the washer, and unplug the power cord.
2 Pull the drawer straight out until it stops.
3 Press down hard on the disengage button (1) and pull the drawer completely out.
4 Remove the inserts from the drawer.
5 Clean the inserts and drawer with warm water.

  • Use a soft cloth or brush to clean and to remove any residue.
  • Do not use soap when cleaning the drawer and inserts.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Replace the drawer

6 Wipe off any moisture with a dry towel or cloth after cleaning.
7 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.
8 Replace the drawer.

Cleaning the Door Seal
Clean the door seal once a month to prevent build-up of dirt.

⚠️CAUTION

  • Cleaning the door seal with undiluted bleach may cause malfunction of the door seal and washer parts. You must add water to the bleach before using it.

1 Wear rubber gloves and protective goggles.
2 Dilute 3/4 cup (177 mL) of liquid chlorine bleach in 1 gallon (3.8 L) of water.
3 Wipe around the door seal.

  • Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or cloth after cleaning.
5 Leave the door open to allow the door seal to dry completely.

Cleaning the Water Inlet Filters
If the washer does not fill properly, an error message will appear on the display. The inlet valve filter screens could be clogged by hard water scale, sediment in the water supply, or other debris.

⚠️WARNING

  • The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage.

⚠️CAUTION

  • Do not use the washer without the inlet filters. Doing so will cause leaks and malfunction.
  • If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning.

1 Turn off the washer, and unplug the power cord.
2 Turn off hot and cold water faucets.
3 Unscrew the hot and cold water hoses from the back of the washer.
4 Remove the filters from the water valves carefully.

  • Use pliers to pull out the filters from the water valves.LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Remove the filters from the water valves

5 Remove foreign objects and soak the filters in white vinegar or a lime scale remover.

  • If using a lime scale remover, follow the manufacturer’s instructions. Be careful not to damage the filters while cleaning them.

6 Rinse filters thoroughly and press them back into place.
7 Flush then reattach the water hoses.

  • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow.

NOTE
• An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter.

Cleaning the Drain Pump Filter
The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects.

⚠️WARNING

  • Opening the drain filter will result in water overflowing if there is water in the drum. Use a bucket if the drum is not completely drained before you open the drain filter.
  • Using the washer without the drain filter or with an incorrectly assembled drain filter may cause leaks or malfunction of the washer.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Open the drain pump filter cover

1 Turn off the washer, and unplug the power cord.
2 Open the drain pump filter cover.
3 Drain any remaining water.

  • Unclip the drain hose and remove the plug from the drain hose to drain the remaining water.LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Drain any remaining water

4 Remove the pump filter.

  • Twist the pump filter counterclockwise to remove.LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Remove the pump filter
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Clean the pump filter and opening
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Reassemble the plug onto the drain hose and
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Insert the drain pump filter and twist it

5 Clean the pump filter and opening.
6 Reassemble the plug onto the drain hose and reclip the drain hose.
7 Insert the drain pump filter and twist it clockwise.
8 Close the drain pump filter cover.

NOTE

  • An OE message blinks on the display when the drain pump filter is clogged with dirt. Clean the drain pump filter.

Care in Cold Climates

Storing the Appliance
If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, follow these steps to protect the washer from damage.

NOTE

  • Make sure the drum is empty before following these steps.
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Disconnect the water inlet hoses

1 Turn off the washer, and unplug the power cord.
2 Turn off the water faucets.
3 Disconnect the water inlet hoses. Drain any water from the hoses.4 Plug the power cord into a properly grounded electrical outlet.
5 Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door.

  • Never use automotive antifreeze.

6 Turn on the washer and press the Spin button.
7 Press the Start/Pause button to start the drain pump for 1 minute.

  • This will expel some of the antifreeze, leaving enough to protect the washer from damage.

8 Turn off the washer and unplug the power cord.
9 Dry the drum interior with a soft cloth, and close the door.
10 Store the washer in an upright position.
11 Remove the inserts from the dispenser. Drain any water in the compartments and let them dry.
12 To remove the antifreeze from the washer after storage, run the Speed Wash cycle using detergent.

  • Do not add laundry to this cycle.

When the Water Inlet Hoses Are Frozen
1 Turn off the washer, and unplug the power cord.
2 Turn off the faucets connected to the water inlet hoses.
3 Pour hot water on the frozen faucets to thaw the water inlet hoses and remove the water inlet hoses.
4 Immerse the water inlet hoses in hot water to thaw them.
5 Reconnect the water inlet hoses to the water inlets of the washer and to the faucets.

  • See Connecting the Water Inlet Hoses for details.

6 Turn on the faucets.
7 Press the Power button to turn on the washer.
8 Press the Spin button to operate spin only cycle for draining and spinning.
9 Press the Start/Pause button.

When the Drain Hose is Frozen
1 Pour hot water in the washer drum and close the door.
2 Wait for 1 – 2 hours.
3 Press the Power button.
4 Press the Spin button to operate spin only cycle for draining and spinning.
5 Press the Start/Pause button to make sure the water drains.

Dryer

Regular Cleaning

Cleaning the Exterior
Proper care of your appliance can extend its life. The outside of the appliance can be cleaned with warm water and a mild, nonabrasive household detergent. Immediately wipe off any spills with a soft, damp cloth.

NOTE

  • Do not use methylated spirits, solvents, or similar products.
  • Never use steel wool or abrasive cleansers; they can damage the surface.

Cleaning the Interior

  • Wipe around the door opening and seal with a soft, damp cloth to prevent lint and dust buildup that could damage the door seal.
  • Clean the window with a soft cloth dampened with warm water and a mild, nonabrasive household detergent. Then wipe dry.
  • The stainless steel drum can be cleaned with a conventional stainless steel cleaner, used according to the manufacturer’s specifications. Never use steel wool or abrasive cleansers; they may scratch or damage the surface.

Cleaning Around and Under the Appliance
Vacuum lint and dust from around the dryer and underneath it regularly.

Maintaining Ductwork
Vent ductwork should be checked for lint build up once per month and cleaned at least once per year. If any noticeable reduction in airflow or drying performance occurs, immediately check ductwork for obstructions and blockages and contact a qualified technician or service provider.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Cleaning the Lint Filter
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - For everyday cleaning, roll any lint off the
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Vacuum the lint filter
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - If the lint filter has become very dirty or

Cleaning the Lint Filter
Always clean the lint from the filter after every cycle.
(1) Lint Filter
To clean the lint filter, open the dryer door and pull the lint filter straight up. Then:
1 For everyday cleaning, roll any lint off the filter with your fingers, or
2 Vacuum the lint filter.
3 If the lint filter has become very dirty or clogged with fabric softener, wash the lint filter in warm, soapy water and allow it to dry thoroughly before reinstalling.

NOTE

  • NEVER operate the appliance without the lint filter in place.

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service.

Washer

FAQs: Frequently Asked Questions

Q: Why does my washer make loud banging noises while it is filling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the button that has Control Lock on or under it for 3 seconds.

Q: Where should I pour the powdered laundry products when doing my laundry?

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put directly into the drum. These products can be put in the empty drum before loading or on top of the laundry after loading the washer.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Error Messages 1
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Error Messages 2
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Error Messages 3

Error Messages

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Noises
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Noises 2

Noises

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 1
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 2
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 3
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 4
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 5
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 6
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 7

Operation

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Performance
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Performance 2

Performance

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Possible Cause & Solution

Odor

Dryer

FAQs: Frequently Asked Questions

Q: When I press a button, why does my dryer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds.

Q: Why does my dryer take so long to dry clothes?

A: Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased.

Q: Why does my dryer start by itself every few minutes?

A: This is how the Wrinkle Care feature works. The dryer runs briefly every few minutes for up to 3 hours after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when the dryer is not unloaded immediately after the cycle is finished.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Dryer

Error Messages

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 2
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 3
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Operation 4

Operation

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Performance
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Performance 2
LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Performance 3

Performance

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Indicator Messages

Indicator Messages

Common

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - Wi-Fi

Wi-Fi

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Washer/Dryer (collectively “Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S. Territories.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - WASHER WARRANTY PERIOD
  • Replacement Products and parts are warranted for the remaining portion of the original limited warranty period or ninety (90) days, whichever is greater.
  • Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
  • Replaced Product or part(s) will be the property of LG.
  • Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty. In the event of no proof of purchase, warranty start date will be ninety (90) days from the manufacture date.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. 

THIS LIMITED WARRANTY DOES NOT COVER:

  • Service trips to i) deliver, pick up, or install, or; educate how to operate the Product;, ii) correct wiring;, or iii) correct unauthorized repairs, installations or disassembly of the Product.
  • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
  • Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
  • Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere, in an unsuitable environment, or otherwise contrary to the Product owner’s manual.
  • Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, pandemics, acts of nature, or any other causes beyond the control of LG.
  • Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance, or service not approved by LG. Improper repair includes use of parts not authorized or specified by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual.
  • Damage or failure of the Product caused by unauthorized modification or alteration, any other property damage or failure resulting from any water leakage where the Product is not properly installed in accordance with the Product’s owner’s manual.
  • Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
  • Damage or failure of the Product caused by use of parts, accessories, components, consumable cleaning products, any other products, or service that are not authorized by LG.
  • Replacement of light bulbs, filters, fuses, or any other consumable parts.
  • Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of your Product, unless such damage is reported within one (1) week of delivery.
  • Damage or missing items to any display, open box, refurbished, or discounted Product.
  • Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
  • Products with original serial numbers that have been removed, altered, or cannot be readily determined at the discretion of LG.
  • Increases in utility costs and additional utility expenses in any way associated with the Product.
  • Any noises associated with normal operation.
  • Products used for other than normal and proper household use, including, without limitation, commercial or industrial use or, use in offices, and recreational facilities or vehicles, or as otherwise outlined in the Product owner’s manual.
  • Costs associated with removal and/or reinstallation of your Product.
  • The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in accordance with the Product owner’s manual.

The cost of repair or replacement under the above excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics, P.O. Box 240007, Huntsville, AL 35813 ATTN: Customer Service

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1- 800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https:// www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

LG WKE100HWA Single Unit Front Load LG Wash Tower User Manual - lg logo

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For inquiries or comments,
visit www.lg.com or call:
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Wash Tower User Manual PDF Download

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