Shark NV356E S2 Navigator Professional Upright Vacuum User Manual

Shark NV356E S2 Navigator Professional
Upright Vacuum User Manual


Navigator’ Lift-Away’
Upright Vacuum

NV355 Series








To reduce the risk of fire, electric shock, injury, or property damage, when using
an electrical appliance, basic precautions should always be followed, including

the following:




Inspect power cord and plug for any
damage before use. DO NOT use
vacuum cleaner with a damaged
cord or plug. Turn off all controls
before plugging in or unplugging
the vacuum cleaner. Store your
vacuum cleaner with the power cord
secured around the two cord hooks.
To minimize the risk of power cord
damage, do not allow the motorized
brush roll to ingest the cord. If this
occurs, immediately shut off power
to the vacuum and remove the cord.

This appliance has a polarized plug,
if the plug does not fit fully into the
outlet, reverse the plug (one blade is
wider than the other). If it still does
not fit, contact a qualified electrician.
DO NOT force into outlet or try to
modify to fit.

Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical
wiring, and moving parts that
potentially present risk to the user.

Use only identical replacement parts.

Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance.

DO NOT use the vacuum for any
purpose other than those described
in this manual.

Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.

The use of an extension cord is
NOT recommended.





This vacuum cleaner contains
no serviceable parts.

This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge

if they have been given supervision
or instruction concerning use of

the appliance in a safe way and
understand the hazards involved.
Cleaning and user maintenance

shall not be made by children. Keep
the appliance and its cord out of
reach of children. DO NOT allow the
appliance to be used by children. DO
NOT allow to be used as a toy. Close
supervision is necessary when used
near children.

Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other

DO NOT handle plug or vacuum
cleaner with wet hands.

DO NOT use without filters in place.

Only use Shark® branded filters
and accessories.

DO NOT camage the power cord:

a) DO NOT pull or carry vacuum
cleaner by the cord or use the
cord as a handle.

b) DO NOT unplug by pulling on
cord. Grasp the plug, not the cord.

¢) DO NOT run the vacuum cleaner
over the power cord, close a door
on the cord, pull the cord around
sharp corners, or leave the cord
near heated surfaces.











DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner

off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.

Keep nozzle and all vacuum openings
away from hair, face, fingers,
uncovered feet, or loose clothing.

DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.

Use extra care when cleaning
on stairs.

DO NOT leave the vacuum cleaner
unattended while plugged in.

When powered on, keep the
vacuum cleaner moving over the
carpet surface at all times to avoid
damaging the carpet fibers.

DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.

Your Shark® vacuum may not

be designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat

on the floor. Using the vacuum

for an application where the unit
lacks stability may result in
personal injury.

DO NOT use to pick up:
a) Liquids
b) Large objects

¢c) Hard or sharp objects
(glass, nails, screws, or coins)









d) Large quantities of dust (drywall
dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects
(hot coals, cigarette butts,
or matches)

f) Flammable or combustible
materials Clighter fluid, gasoline,
or kerosene)

g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)

DO NOT use in the following areas:
a) Poorly lit areas

b) Wet or damp surfaces

¢c) Outdoor areas

d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)

Turn off all controls before plugging
in or unplugging the vacuum.

Unplug from electrical outlet
when not in use and before
any maintenance or cleaning.

Hand wash with water only.
Washing with cleaning chemicals
could damage the unit.

During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.

Make sure the dust cup and all
filters are in place after routine

If provided, secure the power
cord around the two cord hooks
during storage.























Press the Power/Surface Switch at the top of
the pod.

Select surface setting:



Rotate the Suction Control Slider on the
handle to adjust the suction depending on
the floor type.

O Off MIN: to reduce suction and increase
| Hard Floor maneuverability on carpets.

For hard floors and small area rugs. MAX: to increase suction on hard floors.

Il Carpet
For carpets.


NOTE: Brushroll spins in Carpet mode only.





Place the Pod onto the Floor Nozzle Post.
. Insert the Wand into the pod.

. Attach the Lower Accessory Holder to the pod. INDICATOR LIGHT
. Insert the Handle into the wand.
. Connect the Hose to the back of the pod.

. Store Accessories on the Tool Storage Posts.


Solid Green: The brushroll is spinning and working as intended.


For proper operation, ensure all parts are firmly clicked into place.

Solid Red: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove
any blockages in the nozzle.

Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and
remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting.
See Troubleshooting section for more information.


NOTE: For deep carpet cleaning per ASTM F608 (embedded dirt in carpets), use setting Il, Carpet.


















IMPORTANT: Unplug the power cord before performing any maintenance.
Empty the dust cup each time you vacuum and periodically during cleaning,
when debris in the dust cup reaches the MAX fill line.

> CO
a P \




































\ AY

To engage brushroll, select Carpet mode,
then step on floor nozzle and tilt handle

Press the red Release Button on the side of
the pod. Step on the floor nozzle and lift off
the pod.






With pod removed, press the Wand Release
button to detach the wand from the pod.
Attach an accessory to the end of the wand.








With pod removed, press the Handle Release
button to detach the handle from the wand.
Attach an accessory to the end of the handle.


NOTE: All accessories are compatible with both the wand and the handle.

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Q} or, |
bel ve ,








Undo the Latches on the sides of the dust
cup by lifting them up and out. Tilt the dust
cup and lift it off vacuum pod.

To empty debris into trash, press the lower
release button and the bottom lid will drop open.























To remove collected debris from Lint Screen,
press the top release button and lift the handle
to open. Gently brush lint screen to clean.

To reinstall, set the bottom of the dust cup
and tilt until dust cup clicks into place.



Regularly rinse and replace the filters to maintain your vacuum’s suction power.

To prevent damage from cleaning chemicals, rinse filters with cold water ONLY. Allow all filters
to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into
electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.








Foam Filter

Felt Filter
Pre-Motor (foam and felt): Post-Motor (HEPA):
With the dust cup removed, remove the To access the HEPA filter, press the tab, tilt
Foam and Felt Filters. the Filter Cover, and lift it from the vacuum.


1. DONOT pull or carry vacuum cleaner by
the cord or use cord as a handle.
2. DONOT unplug by pulling on the cord.
Grasp the plug, not the cord.
3. DONOT close the door on the cord.

4. DONOT pull the cord around sharp

5. DONOT leave the cord near heated










To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this
occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.





1. Detach the pod from the floor nozzle.

2. Remove any blockages or buildup from the airways in the
nozzle. With scissors, carefully cut away any fibers, hair,
or string wrapped around the brushroll. Avoid damaging
or cutting the bristles.







Follow the previous instructions for removing filters. The Pre-Motor Filter should be replaced every
2.5 years. The HEPA Filter should be replaced every 3 years.



Replacement Replacement
Pre-Motor Foam & HEPA Filter
Felt Filter Kit XHF350

CEI | xFF3s50









NOTE: To order replacement parts and filters, visit






Detach the handle from the wand by
pressing the handle release button.
Remove the hose from the pod by
pressing the tabs on the hose collar.
Inspect the hose for clogs.










With the pod detached, remove the lower
nozzle hose and check for clogs.










Detach the pod, wand, hose, and dust cup.
Check all openings and remove blockages.




Open the airway on the bottom of the floor
nozzle by squeezing the tabs on the sides and
lifting up. Check for clogs and clear away any



@ Crevice Tool
This slim crevice tool is great for cleaning
tight spaces, between couch cushions, and
in hard-to-reach areas.

© Dusting Brush
This brush dusts and cleans delicate surfaces.
Great for use on fans, blinds, lampshades, and

@ Wide Upholstery Tool
This wide cleaning path helps remove pet hair,
dust, and large debris from mattresses, couches,
curtains, lampshades, and other delicate
upholstered fabrics.

© Upholstery Tool
Picks up pet hair, dust, and large debris from
mattresses, couches, curtains, and other delicate
upholstered fabrics.

@ Anti-Allergen Dust Brush
This brush features nylon fiber bristles specifically
designed for removing fine dust and allergen
particles from the most delicate surfaces.

@ Pet Power Brush
The turbine brush loosens and removes pet hair
and debris from carpets, and powerfully deep-

cleans dander out of upholstery and other surfaces.

© Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this adjustable
36” tool. Flip the extension piece over to clean
the underside of appliances.

@ Large Accessory Bag
This convenient accessory storage bag measures
32 cm x 70 cm and fits the Under-Appliance Wand.
Smaller size available at

~ eo



NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top


inside flap of the box. To order additional accessories, visit


The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to five (5) years from the original purchase date.

2. Inthe event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. So
we may better assist you, please register your product online at and have the product
on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.


Power cord caught in brushroll or floor nozzle.

* To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
If this occurs, immediately shut off power to the vacuum and remove the cord from the
brushroll or nozzle.

* Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

Vacuum is not picking up debris. No suction or light suction.

* Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling.

* Dust cup may be full; empty dust cup.

* Clear any blockages in the hose, hose connections, nozzle, wand, pod, or accessories. See
Checking for Blockages section for more information.

* If any string, hair, or carpet fibers are wrapped around the brushroll, carefully cut debris with
scissors and remove from brushroll. See Nozzle Maintenance section for more information.

Vacuum lifts area rugs.
* Make sure Power/Surface switch is set to Hard Floor (setting |).
* Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

* To minimize suction, set the suction control slider to MIN. See the Suction Control section
for more information.

Brushroll does not spin.

* If the brushroll indicator light turns red, immediately turn off and unplug the vacuum.
Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,
and turn on power.

* With the power on, recline the handle, which will automatically turn on the brushroll.

Vacuum turns off on its own or indicator light flashes red.

If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these
steps to restart:

1. Turn vacuum off and unplug it.

2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning Filters).
3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 60 minutes.

5. Plug in vacuum and turn it on.

For all other issues, please visit our website at


0 Scan QR code using
mobile device

Model Number:

Serial Number:

Date of Purchase:
(Keep receipt)

Store of Purchase:

Voltage: 120V~ 6OHz
Watts: 1200W


Benefits of registering your product and
creating an account:

* Get easier, faster product support and
access to warranty information

Access troubleshooting and product care

Be among the first to know about
exclusive product promotions

TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.

This Owner’s Guide is designed to help you get a complete understanding of your new
Shark Navigator® Lift-Away® Professional.

SharkNinja Operating LLC

US: Needham, MA 02494

CAN: Ville St-Laurent, @C H4S 1A7


Illustrations may differ from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit

© 2021 SharkNinja Operating LLC. LIFT-AWAY, SHARK, and SHARK NAVIGATOR are registered
trademarks of SharkNinja Operating LLC. NAVIGATOR is a trademark of SharkNinja Operating LLC.

NV355_IB_E_MP_Mv9 :
PRINTED IN CHINA f [email protected] & ¥ ©


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