Bissell 20037 Pet Stain Eraser Cordless Portable Carpet
Cleaner User Manual

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User ManualBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual1

IMPORTANT SAFETY INSTRUCTIONS

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - book iconREAD ALL INSTRUCTIONS BEFORE USING YOUR BISSELL® PET STAIN ERASER CORDLESS HAND-HELD DEEP CLEANER.
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. When using an electrical appliance, basic precautions should be observed, including the following:

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - warning iconWARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

  • Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts of the appliance and its accessories.
  • Use only the type and amount of liquids specified under the Operations section of this guide.
  • Unplug charger from outlet when not in use and before servicing.
  • Always connect to a proper electrical socket.
  • Do not modify plug.
  • Do not expose to rain. Store indoors.
  • Do not allow to be used as a toy. Close attention is necessary when used by or near children.
  • Use only as described in the user guide.
  • Use only manufacturer’s recommended attachments.
  • Do not use with damaged charger, cord or plug.
  • Do not immerse in water or liquid.
  • If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water; do not attempt to operate it and have it repaired at an authorized service center.
  • Do not pull or carry charger by the cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord.
  • Keep charger away from heated surfaces.
  • Do not unplug charger by pulling on cord.
  • To unplug, grasp the plug, not the cord.
  • Do not handle charger, including charger plug and charger terminal with wet hands.
  • Do not put any object into openings.
  • Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
  • Use extra care when cleaning on stairs.
  • Turn OFF all controls before plugging or unplugging appliance.
  • Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
  • Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.)
  • Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.
  • Do not use appliance in an enclosed space filled with vapors given off by oil-based paint, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
  • Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
  • Do not use a flammable or combustible liquid.
  • Prevent unintentional starting. Ensure the switch is in the OFF-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that can turn the switch on invites accidents.
  • Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
  • Do not use appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
  • Do not expose appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C/265°F may cause explosion.
  • Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
  • Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
  • Do not modify or attempt to repair the appliance except as indicated in the instructions for use and care.
  • Keep the temperature range of between 4-40°C/40-104°F when charging battery, storing machine or during use.
  • Only use with the following chargers; SIL Model SSA-100060US, E-tek Model ZD0006C100063USE, or SUNWARD Model AD12BUH100063.
  • Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.

SAVE THESE INSTRUCTIONS FOR FUTURE USE

THIS MODEL IS FOR HOUSEHOLD USE ONLY.

Warranty

2-Year limited warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630 for complete warranty information.

What’s in the Box?

Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the “Carton Contents” list located on the carton top flap.Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - What’s in the Box

Charging the Battery

If you need additional help charging your battery, head to support.BISSELL.com.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Before charging, make sureBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Plug the adapter into a wallBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - The battery status indicator
1. Before charging, make sure machine is OFF and the Battery Status Indicator Lights are not illuminated. Insert the charging adapter plug into the charging port on the handle near the base of the machine.

NOTE: There is a door covering the charging port that will
automatically slide out of the way when the charging adapter is inserted.

2. Plug the adapter into a wall outlet. For maximum run time, charge the machine 4 hours prior to use.3. The battery status indicator lights will illuminate when charging.
NOTICE Use of cleaning formulas which contain lemon or pine oil may damage this appliance and void the warranty. Chemical spot cleaners or solvent-based soil removers also should not be used. These products may react with the plastic materials used in your cleaner, causing cracking or pitting.

Cleaning Formula

Find more formulas at BISSELL.com.

Keep plenty of genuine BISSELL® Spot & Stain Cleaner formula for portable spot cleaning machines on hand so you can clean whenever it fits your schedule.

Note: Always use genuine BISSELL cleaning formulas.

Formula

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - BISSELLBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - BISSELL 2X Pet
BISSELL Professional Spot & Stain + OxyBISSELL 2X Pet Stain & Odor

Boost

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - BISSELL PetBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - BISSELL OxyBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - BISSELL Pro
BISSELL Pet Oxy BoostBISSELL Oxy BoostBISSELL Pro Boost

Filling the Formula Tank

For additional tips and tricks on filling your Formula Tank visit support.BISSELL.com.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Pull the tank away at anBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Twist and remove the tankBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Add formula to the indicated
1. Pull the tank away at an angle to remove it from the machine.2. Twist and remove the tank cap.3. Add formula to the indicated fill line on the Formula Tank.
NOTE: No water is needed when using BISSELL Portable
Deep Cleaning Formula.
Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - If desiredBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Twist to replace the cap onBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Return the tank to the
4. If desired, add 1/2 ounce of BISSELL BOOST Formula to 2X Pet Stain & Odor formula.5. Twist to replace the cap on the tank.6. Return the tank to the machine and make sure it is fully seated.

Spot Cleaning Carpet & Upholstery

You’ll also find helpful stain removal videos and tips on support.BISSELL.com.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Push Power Switch to turnBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Hold the machine aboveBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - For stubborn spotsBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - For maximum suction
1. Push Power Switch to turn the machine ON. Battery status lights will illuminate to show how much battery remains.2. Hold the machine above soiled surface and press the trigger to spray formula.3. For stubborn spots, use brush to gently scrub soiled area while continuing to spray
formula.
4. For maximum suction performance, tilt machine upward and press nozzle down
firmly on cleaning surface.
IMPORTANT: Check the manufacturer’s tag before cleaning upholstery. “W” or “WS” on the tag means you can use your Pet Stain Eraser™. If tag is coded with an “S” (with diagonal strike-through), or says “Dry Clean Only,” do not proceed. If manufacturer’s tag is missing or not coded, check with your furniture dealer.
⚠️WARNING Keep spray away from face. Failure to do so may result in personal injury.

Window Cleaning (select models)

For more tips on how to use or purchase the Window Tool, visit support.BISSELL.com.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Remove scrubbing brushBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Attach Window Cleaning
1. Remove scrubbing brush by pushing tab up and pulling gently.2. Attach Window Cleaning Tool by first securing on the clear nozzle. Then rotate tool
until it clicks into place.

Choose Your Cleaning Method

Method 1: Fill Formula Tank with Window Cleaner (not included)

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Rinse tank toBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Hold machine
1. Rinse tank to remove any previous contents. Fill with window cleaner (not included).2. Hold machine vertically in front of window. Press Spray Trigger to spray cleaner. Release and use the sponge to gently scrub.

Method 2: Spray Window Cleaner onto Window

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Spray windowBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - With Spray Trigger
1. Spray window cleaning solution directly on the window.2. With Spray Trigger released, use the sponge on the tool to gently scrub.

Squeegee the Window

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - With trigger releasedBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - When cleaning,
1. With trigger released, tilt machine down to engage the squeegee. Clean with complete
vertical strokes and work across entire window.
2. When cleaning, ensure squeegee is against window for optimal suction and hold machine in upright position.

Emptying the Dirty Water Tank

We have additional tips for maintaining your machine at support.BISSELL.com.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Ensure the machine isBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Carefully remove the tankBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - To emptyBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Close the tank plug and
1. Ensure the machine is OFF and set upright on a flat surface. Push up on the release button located on the top of the Dirty Water Tank.2. Carefully remove the tank from the machine and carry to a sink. To prevent spills, hold tank vertically after removing.3. To empty, pull tab at the end of the tank and empty to remove the dirty water. Rinse out the tank with clean water after emptying.4. Close the tank plug and return tank to the machine. Ensure the tank is secure before use.
⚠️WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect from charger before performing maintenance or troubleshooting.

Cleaning the Nozzle and Brush

For more tips on how to maintain your machine, visit support.BISSELL.com.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - The front nozzle of theBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Rinse nozzle with cleanBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Replace the front nozzle
1. The front nozzle of the machine removes for easy cleaning of dirt and debris. Remove the Formula Tank and locate the latch at the top of the nozzle. Pull tab and rotate back to separate from machine.2. Rinse nozzle with clean water and check spray nozzle
for dirt or debris.
3. Replace the front nozzle by hooking lower edge onto
machine and snapping into place. Then place the Formula
Tank back on the machine.

Note: Ensure nozzle clicks into place and that it’s properly
installed prior to replacing Formula Tank. If nozzle does
not click, then the seal isn’t made and will significantly
reduce suction.

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Ensure the machine is 2Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Rinse brush with clean
4. Ensure the machine is OFF and set upright on a countertop or flat surface. Remove the Scrubbing Brush by lifting the tab up and pulling gently to release.5. Rinse brush with clean water and check brush for debris. Once cleaned, insert brush by aligning the top of the brush into the machine and snap into place. Ensure it is secure before using.

Storing Your Machine

For more helpful maintenance tips, check out support.BISSELL.com.

Before storing your machine, ensure Dirty Water Tank is empty. Machine should not be left on its side with water in the Dirty Water Tank. Store your machine in a protected, dry area.

NOTICE To reduce the risk of a leaking condition, do not store where freezing may occur. Damage to internal components may result.
⚠️WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect from charger before performing maintenance or troubleshooting.

Disposing of the Batteries

To see a video of how to remove the batteries, check out support.BISSELL.com. 

Before proceeding, ensure that:

  • the machine is disconnected from the charger
  • the Formula Tank, Dirty Water Tank, nozzle and brush have been removed from machine (see removal instructions on pages 4, 7-8)
  • you have a flat-head and Phillips screwdriver, required for disassembly
Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Remove the cover on theBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Remove the screw near theBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Using a Phillips-headBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - Remove product rating
1. Remove the cover on the base of the machine by using a flat-head screw driver.2. Remove the screw near the LED window using a Phillipshead screwdriver. Then, remove entire top handle portion from machine by using a flathead screwdriver.3. Using a Phillips-head screwdriver, remove seven screws in the locations referenced in the image.4. Remove product rating  label. Pull open the housing on the base of the machine in opposite directions. Disconnect and remove the entire battery assembly. Keep battery assembly together – DO NOT separate individual batteries.
NOTE: Disconnecting the battery will destroy the appliance and invalidate the warranty.
⚠️WARNING This product contains lithium-ionBissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - lithium-ion logo rechargeable batteries. According to Federal and State regulations, removal and proper disposal of lithium-ion batteries is required. For removal of the batteries in your Pet Stain Eraser™, see instructions on this page. For specific disposal instructions of batteries, please contact the RBRC (Rechargeable Battery Recycling Corporation) at 1-800-822-8837 or visit Call2Recycle.org.

Troubleshooting

Below are some of the issues you may run into. If you don’t see the issue you’re experiencing below, visit support.BISSELL.com.

ProblemPossible CauseRemedies
Machine is leakingFormula Tank is not properly seated.Ensure tank is fully seated, see page 4.
Dirty Water Tank plug is not sealed properly.Ensure tank plug is sealed properly, see page 5.
Dirty Water Tank is full.Empty tank. Machine should not be left on its side with water in the tank.
Machine is not level.Ensure machine is upright.
Formula Tank cap is not properly threaded.Ensure cap is properly threaded on tank. If issue does not resolve, contact Consumer Care.
Machine is not powered or underpoweredCharger plug/cord not connected.Make sure charger plug is completely plugged into wall outlet and charging cord is completely plugged into port on back of machine.
Not the correct charger.Use only the charger that comes with the machine.
Reduced spray or no sprayFormula Tank is empty.Refill tank.
Pump not primed.While the machine is turned ON, press Spray Trigger and gently rock Pet Stain Eraser™ back and forth.
Batteries weak/undercharged.Recharge according to instructions.
Spray tip clogged.Rinse tip with clean water.
Formula Tank not fully inserted.Ensure tank is securely seated by removing and then replacing.
Reduced suction or no suctionDirty Water Tank drain plug is loose.Check plug for snug fit.
Dirty Water Tank not properly installed.Snap tank into place.
Removable Nozzle improperly installed.Remove and reinstall nozzle.

Other maintenance or service not included in the manual should be performed by an authorized service representative.

But wait, there’s more!
Join us online for a complete guide to your new product, including
troubleshooting, product registration, parts and more.
Go to support.BISSELL.com.

 

Bissell 20037 Pet Stain Eraser Cordless Portable Carpet Cleaner User Manual - But wait, there’s more

 

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